Basney Honda - Service Center

My charge electrical system light came on which indicated that I should not drive my car. I was from out of state and called Barney first thing in the morning and told them I needed a new alternator and was that I should not drive my car. I was from out of state and called Barney first thing in the morning and told them I needed a new alternator and was told they would take a look at it. It took them the whole day before they got back to me to tell me it was my alternator and that they could do the repair in a week. I wish that Brad told me when I dropped the car off that they would not be able to do any repair work till the following week as I wasted a day. Central Automotive, a local automotive repair shop, fit me in there schedule when I told them I was not from the area and stranded until my car was repaired. It would have been nice if Basney Honda had been willing to help out someone that was stranded out of town. More

Pros = Friendly, got the job done, nicely arranged for ride to and back, nice building. Cons = I was not informed that the parts were not available and had to be ordered. I learned that later after cal ride to and back, nice building. Cons = I was not informed that the parts were not available and had to be ordered. I learned that later after calling at the end of the end supposing that my car would be ready. I feel I spent too much money: $1800 total for one airbag that wasn't working properly on a car that cost less than $24,000. Is that their fault? Probably not. I'm sure the fix would be expensive anywhere, but that really hurts my wallet. But I have confidence* that the job was well done. Safety first. *Just a [probably unjustified] gut feeling about going to the dealer rather than a small shop run by a couple of guys. More

Staff was considerate, relatively quick, and provided a good evaluation of my car. Would recommend! good evaluation of my car. Would recommend! More

Great job! Communication was a little lacking but they repaired a trim piece on my Ridgeline without asking or charging a fee. Made our day! Communication was a little lacking but they repaired a trim piece on my Ridgeline without asking or charging a fee. Made our day! More

Very friendly and give rides to work. The gentleman went over everything with me. I had no surprises. Wonderful hours they work around the Customers work day. Not all places do that. I wi The gentleman went over everything with me. I had no surprises. Wonderful hours they work around the Customers work day. Not all places do that. I will continue to go to Basney Honda on Grape Rd. Thank you Brian Lynn you work very well with customers More

Took their time and did the job right. Matt is a great service represenative. Thanks for the rides to and from Niles. Matt is a great service represenative. Thanks for the rides to and from Niles. More

I was able to get an appointment quickly. . Matt was very friendly, professional as I described the issue. it was taken care of within the day . I am very please with the service I've received . Matt was very friendly, professional as I described the issue. it was taken care of within the day . I am very please with the service I've received from Basney service dept. More

Very customer friendly. Fit me without an appointment and we’re able to figure out what was wrong. Fit me without an appointment and we’re able to figure out what was wrong. More

Great service reps and they were able to get my car in, serviced and out within a reasonable amount of time. Very happy with the work, service and costs. serviced and out within a reasonable amount of time. Very happy with the work, service and costs. More

Service is a joke technicians are not smart cant diagnose problem unless computer tells them problem unless computer tells them More