Basney Honda - Service Center

The customer service leaves a lot to be desired. I sat in the waiting area for two hours when I finally chased someone down to find out if there was a problem. Of course there was, but did they bother to let the waiting area for two hours when I finally chased someone down to find out if there was a problem. Of course there was, but did they bother to let me know? NO!! This is very poor customer service. All a person wants, is to be kept informed. Was 2 hours before I had to find out by myself. More

The staff is very professional and helpful. Easy to get in for an oil change or service. in for an oil change or service. More

Thank you for the great service. I appreciate the honesty of the things wrong with my vehicle. of the things wrong with my vehicle. More

I pulled in to get an oil change a guy came right up and helped me I waited in the lounge which was very clean,It didn't take very long at all and it was done they also washed my car for me it was a nice ex helped me I waited in the lounge which was very clean,It didn't take very long at all and it was done they also washed my car for me it was a nice experience. More

So the only reason the dealership is good is Matt in service. He deserves Thanks! service. He deserves Thanks! More

Don’t feel valued as a customer. Work done isn’t guaranteed. I’ve had a lot of work done on my vehicle there, and I haven’t been happy with the quality. If you question the sales advisors about the guaranteed. I’ve had a lot of work done on my vehicle there, and I haven’t been happy with the quality. If you question the sales advisors about the work they talk down to you and treat you poorly. More

This was our first experience with Basney and it was wonderful! We dealt with Matt Mulstay in the service department. He was very professional and extremely nice! We will continue to bring our pilot her wonderful! We dealt with Matt Mulstay in the service department. He was very professional and extremely nice! We will continue to bring our pilot here for service! More

Technicians very helpful. They communicated the services needed via text for me to approve the services, very convenient needed via text for me to approve the services, very convenient More

Matt was excellent. My vehicle was done on time. He kept me apprised as to what was needed to fix my car. me apprised as to what was needed to fix my car. More

I am always impressed with the treatment I receive when I bring my car in! Everyone is so pleasant. My daughter was with me yesterday and she remarked on the great service. bring my car in! Everyone is so pleasant. My daughter was with me yesterday and she remarked on the great service. More