Basney Honda - Service Center

Excellent customer service! Gentleman (father of 4 boys)) at counter very nice and helpful! They were very busy, but everyone had a great attitude . boys)) at counter very nice and helpful! They were very busy, but everyone had a great attitude . More

Matt was great to work with.he listened to my description of the problem, scheduled my service, then updated me on progress. of the problem, scheduled my service, then updated me on progress. More

Quicker than expected turn around and communication of root cause with no hassle pricing and explanation of issue with follow up in two day window. root cause with no hassle pricing and explanation of issue with follow up in two day window. More

Basney Honda service department performed the work requested timely and to the quoted price. They were also able to diagnose and fix an annoying clunk in the suspension. Matt was excellent to work wit requested timely and to the quoted price. They were also able to diagnose and fix an annoying clunk in the suspension. Matt was excellent to work with. More

Thanks for the professional, helpful and timely service. You guys do a great job of providing excellent service. You guys do a great job of providing excellent service. More

To require 15 words is ridiculous. I will give you my terse statement. The service was professional, efficient and courteous. terse statement. The service was professional, efficient and courteous. More

I trust Basney Honda. They have tended my Honda cars since I arrived in South Bend in 1984. Most of the tending has been replacing aging parts -- since I keep my Honda's about 14 years. They explain since I arrived in South Bend in 1984. Most of the tending has been replacing aging parts -- since I keep my Honda's about 14 years. They explain any necessary work and are reliable in meeting their estimated time. I like their friendliness and skill. I treasure their trustworthiness. More

This was a service call to deal with a mysterious and intermittent noise. Yes, it turned out to be a fairly major matter and not cheap but very necessary. Excellently handled all round by Austin and the intermittent noise. Yes, it turned out to be a fairly major matter and not cheap but very necessary. Excellently handled all round by Austin and the mechanics. More

Hopefully the service recommended solves my issue. Time will tell. Always courteous, helpful. and reliable. will tell. Always courteous, helpful. and reliable. More

It would be helpful to provide customers with some direction throughout the process. Having some management of arrivals and pickups would go a long way. I waited 20 minutes in a line while other custo direction throughout the process. Having some management of arrivals and pickups would go a long way. I waited 20 minutes in a line while other customers who arrived after me were let in well before me. And, it would improve efficiency if you communicated the pick up process as well. Everything was a guessing game as this was my first visit. When I arrived for pickup, I entered the service area where no one even acknowledged my presence. Thinking that was not where I should be,I went inside, where they sent me back to the outside. There has to be a better way! More