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Basney Honda - Service Center

Mishawaka, IN

4.3
1,741 Reviews

1,741 Reviews of Basney Honda - Service Center

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September 29, 2021

The service department appears to be a little shorthanded. Austin Aufie had to replace the battery in my car himself. More

by STAMPER.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

The communication is great they always go over the paperwork of the service that they did. I always have a friendly greeting. More

by CBBUS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Pankow
September 28, 2021

the guys in the service dept. are always ready to answer questions and give advice. Then one day last week I told a salesman named Bob I could not hook up my gps so he went out to my car and got it going. G More

by paulc60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mulstay
September 28, 2021

Have owned several imported cars but never got (get) the service I get from these guys at Basney Honda. More

by Jennifer1
Recommend Dealer
Yes
Employees Worked With
Brian Lynn
September 28, 2021

We had an axle shaft replaced on one of our Fits. The tech. did not refill the trans. with fluid. Our employee was complaining how the car was shifting and driving. We looked at it and ended up putting i More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Mulstay
September 24, 2021

Brian was very helpful and thorough. Had several phone conversations with him and he knew all my options for fixing my car. More

by Beth.stump2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lynn
Sep 24, 2021 -

Beth.stump2012 responded

Good service dept.

September 22, 2021

It took a bit to get to the bottom of the issue, but everyone was great to work with. More

by Ei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The technician who “diagnosed” was very knowledgeable , Brian Lynn
September 21, 2021

If I owned a dealership - Basney Honda would be what I would imagine it to be like. More

by DDKENNEDY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Pankow
September 21, 2021

Austin is always ready to help me solve problems. I trust him to make recommendations about the service needed and the frequency of my visits. My car is holding up very well thanks to his careful atte More

by CJA2011
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2021

Everything great. Service was prompt and efficient. Car was ready early. Friendly service, convenient and helpful. More

by atoumaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Mulstay
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