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Basney Honda - Service Center

Mishawaka, IN

4.3
1,741 Reviews

1,741 Reviews of Basney Honda - Service Center

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September 10, 2021

Friendly service is always a plus! All of the staff has Friendly service is always a plus! All of the staff has always been very helpful. We appreciate their expertise. Washing the car is always a nice More

by JMBICKETT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Mulstay
September 10, 2021

Matt was awesome and made my first service experience great! Highly recommend him for all your service needs! I love Basney and will continue to get my car serviced by Matt in the future! More

by jamiewajda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mulstay
September 09, 2021

Overpriced. $120 per labor hour, plus an additional $20 per hour for "shop supplies". Too much. I should have gone to another mechanic for a more reasonable price. More

by WUSZKEGK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
xxxxxxxxxxxxxxx
September 09, 2021

It sucks you did not have the parts to complete repairs on day 1, when i drove 75 miles to get there and had to take time off from work. You did provide loaner car. I had to pay for gas, and drive 3 hour More

by gbloom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Lynn
September 08, 2021

The shuttle service is the best-a spotless 2020 Accord and a friendly driver. The service checked everything and changed the oil and rotated my tires. My 2012 Accord is running well now! More

by JANJAGERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lynn
September 06, 2021

Best service all service men are very very nice & helpful specially AUSTIN is best guy Iam with Basney Honda sixteenth years best sales Persons but 2013 use car manager rude bad attitude only person I don’t More

by Darshhit51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Royce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Perkins III, Brad Pankow, Brian Lynn, Matt Mulstay
September 02, 2021

Had a great experience! Shuttle available to and from work and repairs made in a timely manner. Matt Mulstay always provides excellent customer service - much appreciated! More

by Shannon R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Mulstay
September 01, 2021

I love taking my car in for free car washes. The people that work there are awesome From the person that I bought the car from to the text that wash the car. Everybody is professional and friendly. I wil More

by TGRIMSLID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2021

Understands what service issues are needed and offers solutions that will best help - while understanding what you are hoping to get out of the car that you are currently in… More

by BPFEIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Smith, Brad Pankow, Matt Mulstay
September 01, 2021

Service was for air bag recall. There is nothing more to say. I came, and waited for the work to be done. The waiting area was fine. More

by rdkline0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Aufie
4.0
This rating includes all reviews, with more weight given to recent reviews.
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