Basney Honda - Service Center

Austin in the service department was extremely helpful. Most of my interactions with Basney have been positive. Overall staff is helpful. Kenny the driver was great . Most of my interactions with Basney have been positive. Overall staff is helpful. Kenny the driver was great . More

finished on time...it was just an oil change, they did forget to remove the hang tag number before pick-up...but other than that everything was fine.... forget to remove the hang tag number before pick-up...but other than that everything was fine.... More

It took over 3 months to get my vehicle fixed. The service advisor never called me to follow up on any of the issues that came up. He also tried to charge me for work that the dealer caused by breakin service advisor never called me to follow up on any of the issues that came up. He also tried to charge me for work that the dealer caused by breaking something on my car. Honestly, this is the worst dealer I’ve ever dealt with and I only went there because it was a recall. More

This time around I felt that Matt did a good job keeping me informed on the cost and timing of the repairs but ultimately way too much in labor costs. me informed on the cost and timing of the repairs but ultimately way too much in labor costs. More

An oil change took nearly 2 hours. To make matters worst, I was not a walk in either. I had a scheduled in advance appointment. I was not a walk in either. I had a scheduled in advance appointment. More

Want to have appointments for service rather than sit and wait. Remove mask signs if we can be mask less wait. Remove mask signs if we can be mask less More

I am not satisfied about my recent vehicle service for an oil change and whatever other vehicle service that needed to be performed during this visit oil change and whatever other vehicle service that needed to be performed during this visit More

The driver of the van (?Matt) maintains my confidence in this Honda service location. As long as you employ people like him and like Matt Mulstay, I will continue to bring my car to this Honda. this Honda service location. As long as you employ people like him and like Matt Mulstay, I will continue to bring my car to this Honda. More

Matt is great and is always very responsive. I would highly recommend Basney Honda for service. highly recommend Basney Honda for service. More

Everyone in the service department is great. The only negative is that we were there for 1hr 45min for an oil change. I would expect quicker service - isn't that why they call it "express lube"? negative is that we were there for 1hr 45min for an oil change. I would expect quicker service - isn't that why they call it "express lube"? More