Bates Ford

My wife has been battling cancer for two years now. That last thing we needed was a new car. Our Nissan Quest has been solid for 7 years. We have really enjoyed it. It like other things got old and had prob last thing we needed was a new car. Our Nissan Quest has been solid for 7 years. We have really enjoyed it. It like other things got old and had problems that our mechanic said were irreparable. It was done we needed to replace it. Friends of our have done fundraisers to help us and we had some money for down payment but not much. Our credit is destroyed by med bills. We started looking for another Nissan Quest because of the history with had with it. We found a few vans but Bates Ford had the one we wanted. It was slightly out of our budget however. Mr Bates met us and talked He told his salesman Terry Elmore That if we are going to help anyone help these people. He saw our need and gave us plenty for our trade van then took money off of our vehicle to bring it to the area that we needed. Our finance guy Jeremy worked overtime on te phone to ge us into a loan that really blew us away everything we asked for was covered he even took more off the total at the end to help make it work They really went beyond the call of duty to help us and we are the proud owners of a beautiful used van that will last us another 7-10 years. Thank you Tony Bates for your kindness toward us. We will promote you to everyone that needs a vehicle. More

This was the best car purchasing experience I have ever had. I have bought many cars over the years, but never like this. I found the car I wanted online and contacted them by the Internet. Joel, the inter had. I have bought many cars over the years, but never like this. I found the car I wanted online and contacted them by the Internet. Joel, the internet guy, was very helpful and worked around my schedule. When I got to the dealership there was never any pressure or fast talking. He took his time with me and answered all my questions. He even let me take the car home to my wife so she could see it and we could talk. It was by far the best, most hassle free car purchase I have made. Thanks More

At the beginning of an 8 hour trip, hauling horses to Alabama, all of a sudden, error lights start going off in our 2008 F550 truck, telling us to "safely STOP the vehicle as soon as possible." We had t Alabama, all of a sudden, error lights start going off in our 2008 F550 truck, telling us to "safely STOP the vehicle as soon as possible." We had to get to a dealership fast. Burchett Ford was the closest dealer. I can not say enough about how well we were treated - these guys were truly AWESOME, especially the service manager, Ray Porter. They literally sent someone out to get the part we needed before lunch so we wouldn't have to wait for it to be delivered after lunch. They gave us doughnuts, offered us rides, let us take our dog into the waiting room and got our repair done in superhuman speed. Thanks to Burchett Ford we are going to make it to Alabama tonight! More

RAPE!!!!!! Can I say that? I was from out of state RAPE!!!!!! Can I say that? I was from out of state (they thought, but I really was not) and my Expedition broke down. Minor. Shifter knob broke RAPE!!!!!! Can I say that? I was from out of state (they thought, but I really was not) and my Expedition broke down. Minor. Shifter knob broke off. Oh, they could fix it alright! "just return in an hour and it'll be ready" Yeah it was ready and the bill was $178 for a very small plastic piece (maybe $1.39 but probably $19.97 from the network) that I found out was a 3 minute fix. It is a common part to break is why they just happen to have it in stock. I paid them their $178.00 but I assure you that I will give the truck away before they will ever get to work on it again. More