Bates Ford

Purchased a 2019 Nissan Titan from this dealership December 2021 paid $4500 down and have been making an over $800 a month payment and I am 12 thousand dollars upside down. This dealership is very cro December 2021 paid $4500 down and have been making an over $800 a month payment and I am 12 thousand dollars upside down. This dealership is very crooked and not to be trusted on your car deal. People work too hard every day to just throw your money away like this. They want people to buy local and this is the reason that I won’t buy local again especially from this dealership! I do believe in giving good reviews that are worthy of good reviews but this company is very much a company that takes advantage of you, so if you decide to use this dealership, you better do your research or they will have you in this same situation! More

Make the transaction fast and courteous. Makenna was very attentive and helpful. Great Job Makenna! Makenna was very attentive and helpful. Great Job Makenna! More

I’ve purchased many new cars and trucks throughout the years and never have I had such a quality experience. The team at Bates Ford was honest, upfront, and transparent throughout the buying process . I c years and never have I had such a quality experience. The team at Bates Ford was honest, upfront, and transparent throughout the buying process . I cannot recommend a dealership or group of people more highly. They gave me an exchange on my trade-in, communicated where in transit my ordered vehicle was located, they helped me with the ordering process, and gave me quality advisement on selections. These are not your typical sales people, but rather quality individuals that have left behind the past stigma’s of salesman. I walked in with an organize folder, full of conversations, email exchanges, with full expectation of a necessity to create a case around pricing. There were no needs for utilizing any of these items as the company followed through with selling me a vehicle at the price agreed-upon without adding fictitious mark ups or creating silly add-ons. The experience was genuine, and I intend to use Bates Ford of Lebanon in the future for my vehicle purchase needs. More

The best dealership to work with in Middle Tennessee. My experience was beyond my expectations! My experience was beyond my expectations! More

Excellent service by the Bates Ford crew and especially Toby. He was very attentive and helpful. Toby. He was very attentive and helpful. More

The Best. Always make the transaction fast and courteous. This is my third vehicle I have purchased from Bates Ford and will do again. Always make the transaction fast and courteous. This is my third vehicle I have purchased from Bates Ford and will do again. More

Bates Ford is wonderful. The people is very professional and courteous. I would buy another vehicle there The people is very professional and courteous. I would buy another vehicle there More

I have been wanting a new Ford Bronco. As most people know, they are extremely difficult to acquire. I had finally decided to order one this past summer, just to find out the hype was real As most people know, they are extremely difficult to acquire. I had finally decided to order one this past summer, just to find out the hype was real and you literally could not order one if you tried because Ford has so many orders they stopped taking them. I resorted myself to staying with my (5th) Jeep Wrangler until I could acquire one either by order or by good luck. Bates Ford is my hometown Ford dealership as of last year when my family moved back to the area from East TN. I have done zero vehicle business with Bate’s other than some basic service work over the years. My wife and I were driving by and saw a white (our first choice) Ford Bronco Wildtrack sitting in the back forty. As I pulled in, my wife said “You know that’s not going to be available.” to which I answered “You’re most likely right, but I want to see it up close.” Turns out, it was a Wildtrack and had the interior I wanted. So I mustered up the courage to drive to the front entrance and ask the question these guys probably got asked 57 times already that day. I asked a group of Salesman if it was available and they laughed at me (in a fun way) and said no, that it was a special order. I simply asked if I could get on a list, should by chance the deal might fall through. A salesman named Zach took my info and promised to follow up with me if the vehicle became available. Really long story short, the deal fell through. Bad luck for someone else and great luck for me. Zach was a super pro. Great communication. Patient with my questions. Had everything waiting on me with the vehicles spotlessly clean and full of that liquid gold (fuel) sitting out front. By the way, dealerships as a rule have completely lost focus of how important it is to actually properly PDI vehicles for customers paying this big money. Most leave the stickers and residue all over everything because of pure laziness and they just expect the customer to be so grateful they even got a new vehicle. But not Bates. Not on my new Bronco. It was spotless and trust me, I’m a detail freak. Zach walked me around the vehicle pointing out some things and reinforcing my great decision to purchase from him and his team at Bates. He’s a pro. He knew his stuff. He was totally prepared. He then walked me in and introduced me to the F&I Manager, Nathan, who I had spoke to on the phone previously. Nathan was also a pro. Not the typical “and your name was what again?” as they look for your paperwork and try to get it ready while they eat their breakfast and drink their coffee and bs with their co-workers while you watch it all sitting in the lobby. Nope…not at Bates. They said they would be ready and they were ready. Bottom line. I paid all the money. I hate that because I’m a deal hound but it was what the vehicle was worth and I knew it. More importantly however, I was treated like an important customer. My salesman was honest and up front. No games. No hidden fees. My time was respected by him and Nathan. I have NEVER been in and out of a dealership to buy a vehicle in a shorter time. It was literally the best vehicle buying experience I have ever had. Kudos to Bates Ford. Kudos to Zach. You are my kind of dude! Kudos to Nathan. You showed me respect and moved with purpose. I’m a big fan all around. The Bronco is worth all the hype. My 5th Jeep will be my last. There is a new Sheriff in town and it’s a Ford. More

Great friendly dealership. Salesman was knowledgeable and straightforward. They kept to their word of no ADM on a popular product (F150 Lightning) and had me in and out painles Salesman was knowledgeable and straightforward. They kept to their word of no ADM on a popular product (F150 Lightning) and had me in and out painlessly. More

Didn't know who to ask for, the online person or the salesman that texted me. Did not like the salesperson telling me that what I needed to do was go back to Franklin and order a new car instead of look salesman that texted me. Did not like the salesperson telling me that what I needed to do was go back to Franklin and order a new car instead of looking at the one I drove an hour (twice) to look at their car. Needless to say, I was not pleased with their salesperson. More