Bates Nissan

I took my vehicle in early part of Aug because my clock was resetting and odometer was also and my horn was not blowing and my airbag light was on. I paid $850 because they said it was a clock spring and i was resetting and odometer was also and my horn was not blowing and my airbag light was on. I paid $850 because they said it was a clock spring and it would fix all those issues. I didnt my vehicle back until 2 days later and I had to call to see if it was ready. Ok fine at least it's fixed, so I thought. When I picked it up I noticed the steering wheel part where u blow the horn was not flush with rest like it was before. Ok didnt think anything of it. About 3-4 weeks later I'm driving from Belton and I blow my horn ( I hadnt blew it since getting it serviced) and I can literally feel the springs popping up after I blew it. The next day I call and tell them about the issue and make an appt. I dropped it off Thursday morning and wait for an update. Around 2 pm not update but Tyler said he was about to get me an estimate so I wait. By 430 still no call so I just go to Bates and tell him I was expecting a call back but never received one so I was here to see what the estimate was. I was told it would be another $525 to replace the steering wheel. I told him I would not be doing that and I would like my keys. I felt they didnt put it back on right in the first place so no I was not going to give them more money. Both times I had a bad experience with them communicating with me about my vehicle and I just did not like it. I know they do get very busy even if you have an appt but I was dissatisfied with the service. Tyler did waive the diagnostic fee($130). More

Excellent service they took the time to help us look for a car even though they didn’t have the one I wanted that day they did a great job a car even though they didn’t have the one I wanted that day they did a great job More

I have, to date, always received good service, promptly at Bates Nissan. This visit was no different. The service advisor took my keys shortly after I walk through the door and had it back to me in an hour at Bates Nissan. This visit was no different. The service advisor took my keys shortly after I walk through the door and had it back to me in an hour as promised. More

Very friendly, and a great price. Thank you Anthony and Kevin for your great service. USSA was having trouble with there website that weekend. Never could accept the loan agreement over our mobile devices, Kevin for your great service. USSA was having trouble with there website that weekend. Never could accept the loan agreement over our mobile devices, so Kevin let us take the car home anyways. More

I was very pleased with the service and the staff. Everything was explained in a straight-forward way. This service was completed in a timely manner. Everything was explained in a straight-forward way. This service was completed in a timely manner. More

I am very satisfied with this dealer. I always satisfied when I come here, they always treat me with respect and they always do a very good job. My vehicle maintenance was always finish in a timely manner. when I come here, they always treat me with respect and they always do a very good job. My vehicle maintenance was always finish in a timely manner. More

Quick check in, fast quality service. We always take our Nissan Vehicles to Bates Nissan. Quality Service and Quality Customer Care all the time. Easy to make an appointment too. Nissan Vehicles to Bates Nissan. Quality Service and Quality Customer Care all the time. Easy to make an appointment too. More

Tyler was amazing. The environment was hectic and he still ensured we were taken care of! Great attitude! Stay positive and continue to help out! You really helped us have a smooth transition as you alw still ensured we were taken care of! Great attitude! Stay positive and continue to help out! You really helped us have a smooth transition as you always do! Keep being great sir More

Car buying can be stressful but the staff at Bates Nissan did all they could to make it a little easier. I always felt like i was being treated with respect and honesty. did all they could to make it a little easier. I always felt like i was being treated with respect and honesty. More

Horrible service. Horrible quality of work. Horrible communication. This is the third time I have been to Bates Nissan and each time I have had the same experience. I wont every go back. communication. This is the third time I have been to Bates Nissan and each time I have had the same experience. I wont every go back. More