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Bates Nissan

Killeen, TX

4.6
1,351 Reviews
Call Dealership (254) 699-7181

5501 E Central Texas Expressway

Killeen, TX

76543

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1,351 Reviews of Bates Nissan

January 17, 2024

The service video was very good. The wait time was a little long. Very good service overall. More

by willieearljohnson1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 23, 2024 -

Bates Nissan responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Helpful
January 15, 2024

Sales manager was very rude, I spent 29. 000.00 cash and couldn't get a free oil change More

by STACYJOMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wilma Acosta, Mike Rask, Kevin Perez, Austin Miller, Marshall Egson
Report | Print
Jan 17, 2024 -

Bates Nissan responded

Stacy, we are truly sorry for the unsatisfactory interaction you experienced with one of our Sales Managers. Providing truly exceptional customer service is fundamental to our dealership's values, and it causes us great distress to learn that we did not live up to those standards in your case. After researching your transaction, we do see where the Maintenance Plan, which offers numerous advantages such as regular oil changes and tire rotations, was discussed and offered to you. However, documents also show that you opted not to include this plan in your initial purchase. Although we recognize that your total expense reached $29,000, we wish to reassure you that our pricing structures and promotions maintain consistency throughout our establishments regardless of whether customers finance their purchases or pay in full using cash. To make amends for the inconvenience you endured, we have enrolled you into our MyNissan loyalty program as part of our gesture of kindness. At present, we are running a promotion called 'Buy 3 Oil Changes & Get 4th Free!' This promotion is ongoing and guarantees that as long as you continue to bring your vehicle into Bates Nissan for oil change services that your fourth oil change will be offered completely complimentary. Again, we convey our most genuine regrets concerning what transpired and guarantee that we are taking appropriate measures to prevent comparable events from recurring. Best regards, Wilma Acosta, OLM

Helpful
January 14, 2024

Everything went well. Appointment took longer then usual, I am usually done in about a hour but this time it took longer. More

by Watson3us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Watson3us, we're thrilled to hear that your recent appointment with us went smoothly, despite running slightly longer than anticipated. While we understand that your typical wait time is shorter, please rest assured that our technicians take their time to ensure every detail is addressed accurately, especially when dealing with complex repairs. Your satisfaction remains our primary goal, and we thank you for entrusting us with your car care needs. Should you require further assistance, please do not hesitate to reach out to us anytime. Thank you again for choosing us; we truly appreciate your loyalty.

Helpful
January 12, 2024

Great service and fast. Great customer service. Service Manager Tyler was exceptional. All employees always said good morning and asked if I needed anything. More

by KCASEY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Report | Print
Jan 16, 2024 -

Bates Nissan responded

KCasey3, thank you for your kind words! We pride ourselves on providing top-notch service and a welcoming environment, and we're thrilled that our efforts met and surpassed your expectations. Tyler and the rest of our team take great pride in greeting our guests cordially and ensuring that each guest receives a truly exceptional experience during each visit with us. We appreciate your business and look forward to seeing you again soon!

Helpful
January 08, 2024

I wasn't given a locking lug key set with my brand new vehicle purchase. I came in and was charged labor to take off and replace the lugs with non locking lugs. I was also offered to BUY a set for my bran More

by ben.shelton85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Miller
Report | Print
Jan 16, 2024 -

Bates Nissan responded

We are sorry to hear this happened. I am looking closer into this matter for you.

Helpful
January 06, 2024

Just an okay experience. I was told you don’t need an appointment, took my car in and was told they couldn’t do it that day for several hours tried to make an appointment th More

by RABENA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Egson
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Thank you for taking the time to leave your genuine feedback. We're always looking for ways to improve and will use your comments to do so moving forward. We thank you for your long standing loyalty of 7 years. As a valued customer I have updated your MyNissan Rewards account. Currently where there is a promotion where you buy three oil changes and your fourth oil change will be free. I have added your most recent oil change to this program. As of now you have two oil changes towards your fourth oil change being free and I have added $21.99 in service rewards and $100 towards a new vehicle purchase.

Helpful
January 05, 2024

We bought 2 cars from them back to back it was fast and easy!!! THANKSBates!#Divina More

by TYLER_SUTTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Divina, Kevin Perez
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Hi Tyler_sutton, thank you so much for your positive comments about Bates Nissan, Inc.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Helpful
January 05, 2024

My car was vacuum as promised. The oil sticker on the windshield was not changed. The A/C and heat was on at the same time. Apparently no one inspected the vehicle. More

by angnelson.an
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marshall Egson
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Angnelson.an, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Helpful
January 04, 2024

Everyone in the service department is professional and courteous at all times. I regularly have my car serviced here and it is the same excellent service every time. Austin's professionalism is superb. More

by Craigblair79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Hi Craigblair79, thank you for taking the time to leave a review for us at Bates Nissan, Inc.. We're happy we could meet your expectations and are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Helpful
January 03, 2024

Great Agent know his very great ! He told me everything I needed to about the car repair. More

by rzag880013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Miller
Report | Print
Jan 16, 2024 -

Bates Nissan responded

Rzag880013, we're happy you found our staff to be so supportive during your experience here at Bates Nissan, Inc.. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Helpful
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