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Bates Nissan

Killeen, TX

4.6
1,355 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,355 Reviews of Bates Nissan

August 09, 2021

Very friendly staff, they don't wait on you to get inside the building, they go outside to give you a nice welcome. Fast service for oil change. More

by Moraleslopez91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree, Jesse Pady
Aug 09, 2021 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We appreciate your business and hope to see you again soon!

August 08, 2021

Worst dealership in Killeen. I dont know how many times I have to go in for them to do the job right the first time. I had to go in for the same thing 4 times in 1 week. More

by DAVIDM.DUPUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Linderman, Mike Rask, Nathaniel "Nate" Murphree, Jesse Pady, Nicolas Young
Aug 23, 2021 -

Bates Nissan responded

David, we're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

August 07, 2021

Always pleased with the service and work done by Bates Nissan on my Nissan. I had cone to Bates for service and maintenance until my warranty and service plan ran out. I went to another place and that wa More

by IVORYCASTLEGIRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask, Nathaniel "Nate" Murphree
Aug 07, 2021 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 06, 2021

Great service and friendly staff. The work was completed on adequate time. I waited for my vehicle and they have beverages available for you and a nice waiting are. More

by JUANMENDOZA1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Aug 06, 2021 -

Bates Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We appreciate your business, Juan.

August 05, 2021

Once the appointment was made, everything went smoothly. I give Mr Jesse a 10 for his customer service. The work was done in a timely manner as promise. And they always do a good job More

by gil.carreon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Aug 05, 2021 -

Bates Nissan responded

Thank you for choosing Bates Nissan, Gil. We appreciate your feedback and great rating. We're glad to hear that Jesse was able to help, and we hope to see you again!

August 05, 2021

They were fast and went over everything with me. The fellow that took the car was super helpful and nice. Everyone seemed to like their job and had positive attitudes. More

by Sdbridges22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wore mask and don’t remember name
Aug 05, 2021 -

Bates Nissan responded

We appreciate your business, and our team looks forward to serving you again soon! Thank you for taking the time to leave us this fantastic review.

August 05, 2021

The service was good this time I would recommend the service center to others have a good day More

by Longhorn3535
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman
Aug 06, 2021 -

Bates Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

August 05, 2021

Dealership is very responsive to my needs though the Express Service for oil/Filter change and tire rotation took just over an hour, would think that express would be half an hour with an appointment. More

by davebeasley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Aug 06, 2021 -

Bates Nissan responded

Thank you so much, Dave, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

August 04, 2021

Fast schedule appointment, friendly because he offer me snacks and coffee, i really need my oil change fffgg fdcv vcfvcd f ggfdd qdfgggv f ddf More

by irasema_reglin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know
Aug 04, 2021 -

Bates Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 04, 2021

Great customer service, professionalism and very friendly staff. Appointments made phone were easy and available at my convenience. Service Dept rep explained everything to me. More

by WILLO432000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Aug 04, 2021 -

Bates Nissan responded

Thank you for your very kind review, Will. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bates Nissan.

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