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Bates Nissan

Killeen, TX

4.6
1,355 Reviews

5501 E Central Texas Expressway

Killeen, TX

76543

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1,355 Reviews of Bates Nissan

February 24, 2021

Maybe I’ve been spoiled by other dealerships? I had a appointment for my first oil change. The oil change took 2hrs and my car was not washed! I never spent more than 20min getting a oil change at other More

by lhubbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rask
Feb 24, 2021 -

Bates Nissan responded

Here at Bates Nissan, Inc., we strive for excellence, and are disappointed to hear that you received anything less. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (254) 213-5896.

February 23, 2021

The service was quick however getting answers from the service advisor was almost like pulling teeth. He was hesitant about answering questions and kept trying to push the $130 diagnostic. I was only ask More

by Sheila Custis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Pady
Feb 23, 2021 -

Bates Nissan responded

Hello Sheila. We're glad to hear the service was quick here at Bates Nissan. However, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

February 23, 2021

We have purchased 6 Nissans from Bates over the last 20 years. Service is much much improved. Thank you for that. God Bless all of you at Bates. More

by cmh113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortney Wrennall, Mike Rask, Nathaniel "Nate" Murphree
Feb 24, 2021 -

Bates Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

February 22, 2021

My car was serviced and I was satisfied . Nothing else to add. Mike was friendly and my car was done. It took a while but that was good because I knew it wasn’t a rush job and something be missed. Good job More

by SASSYD1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rask
Feb 22, 2021 -

Bates Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike and our service team here at Bates Nissan.

February 22, 2021

I had no issues with the service department until my last service, mainly for being charged so much to get a new transmission on my car that Nissan has had issues with in years past. More

by JAFLORA03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathaniel "Nate" Murphree
Feb 23, 2021 -

Bates Nissan responded

Thanks for sharing your thoughts about your experience with Bates Nissan. We will share your comments with the service team. We truly appreciate your business and hope to see you again soon!

February 21, 2021

Our salesman Jordan was awesome from start to finish. He listened to our needs and came through in the end with a car my daughter loves. He was very knowledgeable about the car and the process for getting More

by driskers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Adams, Jordan Medford
Feb 21, 2021 -

Bates Nissan responded

Thank you! We appreciate your business, Jordan and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bates Nissan.

February 20, 2021

These guys were very friendly and have been very helpful in my car journey. I love my new car and definitely recommend these guys to my friends and family. More

by Rogue sport girl
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Joshua "Josh" Snyder, Kenny Hartzell, Tremayne "Trey" Evans
Feb 21, 2021 -

Bates Nissan responded

Here at Bates Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Tey, Josh, and Kenny, and it was a pleasure having you at the dealership. We appreciate your review!

February 20, 2021

It's not the kind of service you receive. I took the vehicle for an oil change and I hope the do a good job. my review is base on their program to customer o new vehicle sold. There's not an incentive f More

by carlos_s23@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nico, Great customer service, Kenny Hartzell, Kevin Perez
Feb 21, 2021 -

Bates Nissan responded

Carlos, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Bates Nissan. Please don't hesitate to reach out if you need anything else.

February 17, 2021

Great customer satisfaction and service everyone I met was very helpful with the sale of the 2016 Ram 1500 Lonestar. Also the preowned financial team was great they helped with the final numbers and sent More

by jgoodson0087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vahrenkamp, Robin O'Dell
Feb 17, 2021 -

Bates Nissan responded

Thank you so much for choosing Bates Nissan! We're glad you enjoyed working with our team. Congrats on your new Lonestar, and please let us know if we can be of any more assistance!

February 15, 2021

I received Excellent service from arriving until I left. Everyone I was in contact with were very Professional! Very clean in ladies bathroom and clean in showroom and in waiting area! More

by FLORACHILDRESS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Linderman, Nathaniel "Nate" Murphree
Feb 16, 2021 -

Bates Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bates Nissan, we look forward to having you as one of our valued customers for many more years to come!

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