Battleground Kia

I had a great time with the car buying experience. The sales team was friendly. The sales team was friendly. More

Great service, it was on time, it is great that you provide service on Saturday provide service on Saturday More

The staff was professional and my car was completed on time. This process was easy and stress free. time. This process was easy and stress free. More

Quick service and good explanations about problems. Waiting area was very clean and pleasant to use. Waiting area was very clean and pleasant to use. More

Professional, courteous, knowledgeable . Prompt attention and easy to get the appointment that best suits your schedule. Prompt attention and easy to get the appointment that best suits your schedule. More

Great team, fantastic atmosphere, Service Manager gets an A+. Repairs were performed right the first time. A+. Repairs were performed right the first time. More

I was in and out fast. There were however several errors only paperwork from the system. And all the messages I’m supposed to be getting are going to my husband There were however several errors only paperwork from the system. And all the messages I’m supposed to be getting are going to my husband More

Had an appointment at 7:45a to have my AC looked at because it stopped working. Got there on time. It was told that the technicians would be starting at 8a and then I could wait in the lobby. The perso because it stopped working. Got there on time. It was told that the technicians would be starting at 8a and then I could wait in the lobby. The person assisting me came to about 30 mins later to tell me that anything they find that may have been caused by something other than a faulty part or mechanical issue is my responsibility and that my warranty won’t cover it. I say okay…2 hours later she comes back and tells me exactly what I didn’t wanna hear. That there was a possibility of road debris, causing a hole in my air condenser and asked me if I wanted to see it. I said yes, of course. I go where my car is and I see the air condenser exposed as she points to an area of the air condenser with blue dye and tells me that’s where the leak is and that is the problem. Me looking at the condenser I don’t see anything physically damaged, just a leak, but according to her a tiny rock “possibly” put a hole in it, which is causing it to leak. I was told I had to pay for it out-of-pocket or get my insurance involved. $1700to be exact. I received what was said and gave my insurance a call when I left. I got an appointment with the collision center. They took a look at it and told me the same thing that I said. There was nothing physically damaged and that the part was faulty. My insurance was made aware and said that they would not cover that because that should fall under my warranty. I have tried calling Battleground Kia for the past few days. I keep speaking to someone who text my information and tells me that someone will call me back shortly, but I have yet to hear from anyone. This situation is not okay and I should not be coming out of my pocket for this if it is a faulty part. It seems as though claiming that a “tiny rock” cause this is a common reason used by Kia to avoid having to replace this! and if it was a tiny rock, then it should be replaced by Kia anyway due to the poor making of the grills to these vehicles, allowing this to happen. More

Efficient check in/check out process. Dropped vehicle off and left dealership to grab lunch. Was contacted promptly when service was completed. Dropped vehicle off and left dealership to grab lunch. Was contacted promptly when service was completed. More

The service department was very professional and proficient. My technician Chelsea is a charm. She went beyond what was necessary to make sure my car was completed to my satisfaction. In the words proficient. My technician Chelsea is a charm. She went beyond what was necessary to make sure my car was completed to my satisfaction. In the words of Arnold. I'll be back More