Battleground Kia

I dropped my car off the day before my appointment and was not given instructions on the unmarked drop box at the dealership. I made an appointment to check for recalls and recall repairs. The technician was not given instructions on the unmarked drop box at the dealership. I made an appointment to check for recalls and recall repairs. The technician told me the problem I was describing sounded to be linked to the recall on my car. When I arrived, I had a $226.00 bill for a diagnostic charge, that I was not informed of. I never knew that Kia charges their customers for diagnostics on recalls. I will not bring my vehicle back to Battleground Kia or recommend that anyone I know come there to buy a car or for service. More

The technicians are always friendly, prompt and courteous. They clearly and patiently explain the service required, and I leave with the reassurance that my car is in safe, good working order. courteous. They clearly and patiently explain the service required, and I leave with the reassurance that my car is in safe, good working order. More

We found exactly what we were looking for. The were patient and kind. They worked hard to find us the best interest rate. The were patient and kind. They worked hard to find us the best interest rate. More

Chelsea was great and helpful. I got a new engine. That was good and great I got a new engine. That was good and great More

They did 100 things wrong. We told them when collecting information tjatbwr ONLY wanted the credit application for capital1 as thats who we had for approval. They ran it foe th We told them when collecting information tjatbwr ONLY wanted the credit application for capital1 as thats who we had for approval. They ran it foe their fiance company and others. Everyone other than the company we had the information for. YeS a complaint will be fiked against tall those we interacted with. BeWARE because they will LIE and deceive you. Mr. Toney or whoever is the district manager I will be calling and seeking a face to face with about this vital issue. You cant lie to people ans think it's OK. Thats why they didnt honor our car price because they didnt use the company we was appoved with. DoNT go to them because if you dont know how things work you will be xxxxTED. More

Chelsey got me in and out for update on my Kia Optima software-which gives us more piece of mind from thieves. software-which gives us more piece of mind from thieves. More

The sales staff and finance personnel were friendly, knowledgeable, helpful, and courteous. The dealership offers quality support after acar purchase too. knowledgeable, helpful, and courteous. The dealership offers quality support after acar purchase too. More

My service advisor was super informative and friendly. They vacuumed my car out after service which was nice They vacuumed my car out after service which was nice More

Everything went smoothly when I went in for an oil change and tire rotation. Employees were nice and the job was completed quickly. My only negative with the dealership is that they are so busy, all the tim and tire rotation. Employees were nice and the job was completed quickly. My only negative with the dealership is that they are so busy, all the time (a good thing ) but the size of property is very small, not an easy place to turn around or meet other cars. More

Customer rep was polite, patient and thorough. He made sure he understood my reasons for bringing my car to him and explained how long the service would take. He made sure he understood my reasons for bringing my car to him and explained how long the service would take. More