Baxter Volkswagen Omaha

Last week while driving on Center Street I drove through an accident. My right front tire was punctured and I had to have my 2021 Jetta taken to the dealership. I did buy the tire and wheel protection which an accident. My right front tire was punctured and I had to have my 2021 Jetta taken to the dealership. I did buy the tire and wheel protection which saved me a lot of hassle. The dealership gave me the number to call and took care of everything. I could not be more pleased with the service and friendly experience. More

I called Baxter Volkswagen service and told them what my problem was and the service agent said my problem was on the recall list. They fixed my in a timely manner at no charge. Thanks Baxter Volkswagen S problem was and the service agent said my problem was on the recall list. They fixed my in a timely manner at no charge. Thanks Baxter Volkswagen Service department. You guys are awesome. R Williams More

Juan is Top notch! The fact that I and my family of VW owners are willing to drive over 75 miles one way for his care and customer service should speak volumes.. Yes there is another dealership closer but owners are willing to drive over 75 miles one way for his care and customer service should speak volumes.. Yes there is another dealership closer but the service we get with Juan is outstanding! When your service writer knows you by your first name on the phone that is quality. More

Just leased our second vehicle from Caleb K. Caleb is amazing. So knowledgeable and friendly. He makes the whole experience at the dealership as easy as it’s possible to be. We would recommend Caleb at amazing. So knowledgeable and friendly. He makes the whole experience at the dealership as easy as it’s possible to be. We would recommend Caleb at Baxter Volkswagen on Dodge to anyone for a great experience! More

Service dept is top notch Up front, Juan is the man! Emily was great at check in, and Dwayne is always solid. They always make it easy on me and are a pleasure to work with. Glad I purchased my new VW Emily was great at check in, and Dwayne is always solid. They always make it easy on me and are a pleasure to work with. Glad I purchased my new VW here 3 years ago & pleased their service dept makes the recommended maintenance a breeze. More

I was so impressed with their willingness to help! out of town and the engine light came on. They fit me in and took care of it. Even washed my car!! of town and the engine light came on. They fit me in and took care of it. Even washed my car!! More

******do your research before going to Baxter****** Let’s start this out with, I thought this location would be all in all better after dealing with their la vista location and having a Baxter****** Let’s start this out with, I thought this location would be all in all better after dealing with their la vista location and having a vehicle being bought back. Boy was I wrong. I had a 20 golf ending up being a buyback and I got a 20 GTi as an replacement. Everything was going good until this past month and they showed their true colors again. I have an issues with this GTI where a fault for the brake booster would come on(and it’s still happening) so I took it into service. Their tech took it for a joyride going 11mph over the posted speed limit 2 miles away from the dealer. They’re trying to play it off as a test drive. Thing is going that fast with a car that’s having brake issues is asinine. They also spilled something in the passenger side of the interior where there was also grease marks on the doorcard. They totally ignored the speeding or anything and now it’s gotten to the point where they are ignoring me. I cancelled a aftermarket warranty over a month ago that they refuse to give me any information on. They supposedly sent the check two weeks ago but VW has not received it, told me to ask for a tracking number or any references on the check or a check number so they can help search, but now the dealer will not reply. If I do end up keeping this car I will be going to Schworer only as they have 100% better customer service as well as communication then Baxter does. They also told me I’m not the first they’ve heard of this happening to that’s came to them. That’s saying something. More

Great service! I was kept informed of progress! All folks on service drive smiling, happy to help, and provide accommodation for my service needs! Thanks VW of Omaha! folks on service drive smiling, happy to help, and provide accommodation for my service needs! Thanks VW of Omaha! More

Very thorough and always courteous and helpful service. When I need in they work me in and I love the pick up and drop off service. Best experience with a dealer each and every time I have contact with t When I need in they work me in and I love the pick up and drop off service. Best experience with a dealer each and every time I have contact with them More

Juan continues to go above an beyond his duties. We always look forward to have our three cars serviced there because of him. It’s been four years of excellent service. He needs to be promoted to servi always look forward to have our three cars serviced there because of him. It’s been four years of excellent service. He needs to be promoted to service manager. Very sad how he was overlooked; bought in someone from Volvo. Travis recommended him before his promotion. More