Baxter Volkswagen Omaha

By far the easiest start to finish sales process I have ever encountered! Thank you Kendra and team for finding the exact cross sport I have been looking for with every option I wanted! ever encountered! Thank you Kendra and team for finding the exact cross sport I have been looking for with every option I wanted! More

Juan, Jeff, Duane and the whole service department team are on top of things, I purchased a Jetta in May of 2020 with Reggie and he was also amazing! Then I got into a newer 2021 Tiguan also with Reggie as are on top of things, I purchased a Jetta in May of 2020 with Reggie and he was also amazing! Then I got into a newer 2021 Tiguan also with Reggie as well as Jonmar. Troy, the GM, is very kind and welcoming. My vehicle is well taken care of and complete in a timely manner, everyone explains everything thoroughly and gets the job done. More

By far the best experience with the service department I have had at Baxter! So glad I made the drive. Will be going to this Baxter from now on. have had at Baxter! So glad I made the drive. Will be going to this Baxter from now on. More

My Experience at Volkswagen was extremely pleasant, didn’t have to wait a single minute before I was helped, the employee was impeccable, really pleasant, helpful, and seemed to generally care about wh didn’t have to wait a single minute before I was helped, the employee was impeccable, really pleasant, helpful, and seemed to generally care about what I wanted.10/10 More

After having a tire pop on the side of the interstate, they were quick to get me back on the road and into my job in the next few hours on the same day! they were quick to get me back on the road and into my job in the next few hours on the same day! More

Disorganized and will look to bleed you dry any way they can. They don’t care about customers, just their money. Never going here again. can. They don’t care about customers, just their money. Never going here again. More

This is an updated review from 2 weeks ago. I dropped my car off at Baxter Service off of Dodge St. There was a miscommunication and I was told my car was ready 2 days later when it wasn’t. My problem was m car off at Baxter Service off of Dodge St. There was a miscommunication and I was told my car was ready 2 days later when it wasn’t. My problem was much bigger than I thought. Juan handled the details of getting my car repaired. Something happened with the sunroof drain allowing water draining from the rain and my unlimited car washes 3 to 4 times a week to drain on the electronics behind my dash and under the carpet on the drivers side of the car subsequently damaging major items behind the dash and causing ground cables under the carpet to corrode. We had to wait for my insurance adjuster to approve the repair then parts Baxter didn’t have in stock had to be ordered. Juan touched base with me often, I didn’t even have to call him and I wasn’t worried about it. Juan took me to my car in the beginning and pointed out everywhere there was water damage and exactly what had to be done to correct the problems. While my car was there they switched my winter tires back to my summer tires saving me a trip to the tire shop to have that done. I picked my car today the damage has been repaired I’m happy to have my car back, I was worried it might be totaled. Baxter covered my deductible on my insurance which is over and above anything I could’ve thought of for my stress over the miscommunication, they definitely didn’t have to do that, I don’t believe any other repair shop or dealer would’ve. I’ll be taking my Passat back to Baxter for oil changes or other maintenance issues. I’m trying to take my first review down they did a great job. I love my car and I’m glad I still have it. The process took 2 weeks but it was worth the wait and like I said Juan didn’t leave me in the dark he stayed in touch throughout the process. More

Please reconsider buying a vehicle from Baxter Volkswagen of Omaha. I've gone through a terrible experience with this dealership that I want to share with you as well. I've found a 2020 used Tiguan SEL on Ca of Omaha. I've gone through a terrible experience with this dealership that I want to share with you as well. I've found a 2020 used Tiguan SEL on Cargurus.com. I called the Baxter Volkswagen and found out that the vehicle is available. I live in Boston and was planning to buy the vehicle and even pay the shipping for the car to be delivered from Omaha to Boston. I finished the deal with them and even paid $7500+$700 shipping for the vehicle. However, thanks to the Car-Net app and because I had already installed it on my phone with the vehicle's VIN number, a couple of days before the shipment, I found out on the map that the vehicle is in a different location. I call the dealership and their used car sales manager Matt Philips picked up the phone. I asked him if he knows where the vehicle is, and he stopped for a second. I told him that I see that the vehicle is in a body shop called "Dent Crafters." He immediately responded that "yes, I saw a less than an inch scratch on the passenger side door, and didn't want to certify it, and that's why we sent it to that body shop to fix it." Then I emailed him and asked him for a picture of the scratch, but he denied it and told me that he can't send me any pictures of the vehicle. I then told him if he can't send me a picture, then I have no other choice than cancelling the deal, which I did. He was extremely rude on the phone and had no customer service experience at all. Then, I called the dealership's general manager and I ask him to explain to me what's going on. He said that he also saw the car that had "some scratches" on the vehicle and he was the one who sent the car to the body shop to be repaired. Nor the used car sales manager neither the general manager did not even apologize for what I've gone through with this dealership. It was two-three weeks waste of time and energy. I did not even asked them for a video call to see the vehicle because I trusted them, which was a stupid thing that I've ever done in my life. The only person who was very nice and knowledgeable was Mr. Ron Huff. Again, please do not trust this dealership, and don't waste your time and your money there. More

Evan at Baxter VW was amazing. He made us feel comfortable and didn't pressure us into deciding sooner than we were ready to. Excellent customer service! comfortable and didn't pressure us into deciding sooner than we were ready to. Excellent customer service! More