Baxter Volkswagen Omaha
Omaha, NE
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**updated review**2020 Volkswagen Jetta was serviced at **updated review** 2020 Volkswagen Jetta was serviced at this location, took about 2weeks to fix due to parts needing ordered. Had a negative review **updated review** 2020 Volkswagen Jetta was serviced at this location, took about 2weeks to fix due to parts needing ordered. Had a negative review on here prior and dealership was VERY adamant that review was updated. So please know that reviews put out there are seen and recognized by corporate. Overall the car suspension was fixed. I stand by that the 2020 Volkwagen Jetta Rline looks nice but the suspension is absolute garbage. One pot hole apparently can cause thousands (5k+) of dollars worth of damage and the only reason I found out I ever apparently hit a pot hole was because the front assist became unavailable and light came on. Originally I was told to wash the car incase the sensor was dirty. Light still on after... Car drove without issue or pull, even though the cambor/toe were apparently way out of alignment. I've had cars with visible obvious damage and that drove terribly that cost less to repair... finding out the hard way that a volkswagen may not have been the best choice. So far the platinum warranty package that cost over 3k to buy has done nothing for me either... maybe one day I'll get my money's worth. After picking up my vehicle from the service dept, the low air pressure light came on, literally once I got to dodge street from the dealership, which was mainly just an annoyance due to the fact you hate to have your car be in the shop for 2weeks only to have a light come on 5mins after pick up, but put some air in the tires and problem solved. However, once home also noticed my engine cover was removed and never put back on. Which again doesn't affect the car from working properly but was just an annoyance... if you expect your interior to detailed/vacuumed, it won't be, but they did wash the exterior car at some point. All in all... after several poor experiences with service department, they tried to make up for it. I still am not a super fan, but as requested repeatedly throughout my car being service, I am adjusting my review to match the service received. I think at this point I just have a bad taste in my mouth. It's a personal opinion. And to each there own. I'm glad the car is drivable, definitely avoiding pot holes at all cost... I feel overly cautious with the car which... I mean, it's Nebraska... This car just might not be the right car for me. Should have went with the Subaru dealership next door. Live and learn. I have one more free oil change I believe, will probably take it to this location for that... but hopefully I can just find a place I feel comfortable with service until I can find the right car. Hope this helps properly reflect the service one can expect after buying a car from this dealership. More
On 1/21 I fell in love with my New Atlas Crossport SEL Premium! Vic went the extra mile and made sure that no matter my concerns he was able to accommodate. I was not aware this particular model was avail Premium! Vic went the extra mile and made sure that no matter my concerns he was able to accommodate. I was not aware this particular model was available, and I am very blessed to have it in MY possession. Vic and his team made sure to go the extra mile to get me comfortably into this purchase. I have never been let down ever upon my visits here, and Vic has always made sure that my needs and desires have been met always within reason. Because of Vic I am a lifer, and no one else has ever made me feel this way from any dealership, whether I visited for myself or went with others. Let's not leave out Troy, he went above and beyond and surprised me with being able to provide the vehicle with its needs, saving me money during the process! It was def. a blessing to be at the right time and place. Thank you gentlemen. If anyone is looking for a vehicle worth your money, someone who caters to your personal needs, and the knowledge, patience, and support.... Vic is the man to go to! Thank you Vic for working hard and being attentive, you have my loyalty---- Always Tina M. More
Best dealer ever from the worst customer! I am a very picky, judgmental, straight to the point person and thats being nice! This was the absolute best car buying experience I have ever had! This review i picky, judgmental, straight to the point person and thats being nice! This was the absolute best car buying experience I have ever had! This review is for the Baxter VW in Omaha, NE on 17220 Burt St not for the one in La Vista I didn’t like the people in La Vista. I have owned many different vehicles and 2 where VW so it was time to get a new one and I knew it was going to be a Jetta GLI. I knew what I wanted, make model, trim and color now for the dealership buying BS! I hate hate hate the car buying game every time I buy a car I feel like well here we go get ready for the slick hair and the Hawaiian shirts and lying BS. So I spent 3 months looking at my options, pricing and finances I had talked to more than 10 different dealers within 500 miles most of them not friendly and not wanting to deal. By the time I had called VW in Omaha I had already heard every sales pitch you could imagine and VW Omaha didn’t give me any BS sales pitch at all just asked what I wanted answered my questions and we talked price NOW like any smart person I tried to low ball the heck out of it and the very kindly told me no but I had a good idea of what a fair price was so I explained that I have looked and I know what they are going for then made a legitimate offer and the took it. So now I am like well here we go there will probably all kinds of added fees probably going to be twice the price of the car so I wrote down everything we agreed on and I am ready to fight them on it. This is during the coronavirus so they deliver the car to my house give me the paperwork and I talk with the finance department on the phone and I am ready for the BS fees to start coming I have my notes and I am ready for the fight well guess what no fight no BS just exactly what we agreed too and no cheesy sales tricks just good people selling a good product. Now before I go and finalize the deal I had some questions about how to operate some options on the vehicle and some warranty questions so I asked the same questions to 3 different people at VW and they all knew the answers no BS just straight answers that was very nice to see. This was the absolute best, most friendly, fast and easiest sales experience ever! My sales experience was done faster than you reading this. If you want to buy a VW go here. More
Recall Performance I received a letter in the mail regarding a recall that needed performed with the airbag. I called and scheduled the appointment with Cody and he had I received a letter in the mail regarding a recall that needed performed with the airbag. I called and scheduled the appointment with Cody and he had in it the same day! I dropped it off for the afternoon while I had things to do. Pablo in the service department performed the recall and had it completed less then 2 hours. When I got my car back the floors were all clean and vacuumed along with the floor mats. Awesome Service department and dealership! Will return! More
Best Car Buying Experience I've Had I've been to many dealerships in this city and they all seem like they have one salesman between them all, talks cheap and hammers the specifications I've been to many dealerships in this city and they all seem like they have one salesman between them all, talks cheap and hammers the specifications in your ears so many times you could throw out the manual, ugh. But after meeting Victor and Kevin my whole experience changed, from the moment I shook hands and exchanged introductions, to the moment I drove away in my new car, Victor made the whole experience so fun and actually talked about MY fears, MY concerns, MY wants and needs, he didn't just talk up cars on performance he custom fitted me with EXACTLY the car I wanted! More
Best car buying experience ever! Mark was very professional, friendly, knowledgeable, and very sincere. We love our car but it was his concern for our happiness that sold the car. Mark was very professional, friendly, knowledgeable, and very sincere. We love our car but it was his concern for our happiness that sold the car. More
Service question Employee was very helpful and reassuring through the whole process. Made me feel more comfortable with the whole process, and oleveated any concerns Employee was very helpful and reassuring through the whole process. Made me feel more comfortable with the whole process, and oleveated any concerns I might have had More
Horrible This place will lie lie lie lie lie lie Do not trust them Way to high in the first place Warning bad place Because the people Are complete liars This place will lie lie lie lie lie lie Do not trust them Way to high in the first place Warning bad place Because the people Are complete liars More
Excellent This is our first Volkswagen purchase. Bryce was very patient and helpful with all our questions and research. If he did not know an answer, he found This is our first Volkswagen purchase. Bryce was very patient and helpful with all our questions and research. If he did not know an answer, he found someone who did. We would also like to thank Brad for his help and input as well. My husband always breaks down the numbers when leasing and Brad was willing and helpful during that process as well. I absolutely love my new Golf and will choose to work with this staff again without a second thought. More
Very kind and best deal Mark Constantino helped me to find out the best deal for PASSAT. He was very kind and everything was so clear. I am so happy to have a good experien Mark Constantino helped me to find out the best deal for PASSAT. He was very kind and everything was so clear. I am so happy to have a good experience with mark. More