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Bay Ridge Honda - Service Center

2.6

39 Lifetime Service Reviews

8801 4th Avenue, Brooklyn, New York 11209

39 Reviews of Bay Ridge Honda - Service Center

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July 31, 2019

"Thank you Mark Hu !!!"

- RokibAlam

Mr. Mark Hu, Master Mechanical Specialist at Honda, is the best mechanic I've ever encountered. He had been my father's FAVORITE, most trusted mechanic, and I can now see exactly why. Thank you, sir. Rami at Honda parts was a genuinely sincere associate who truly cares for both his customers and his career choice. I greatly enjoyed his jokes and sarcasm, which made me feel comfortable all along. Not only did he have a great sense of humor, but he made SURE that he was finding me the right product, (NGK or Denso?) for my good old girl, Honda 1998 Civic LX. She's got 132,898 miles and going strong!! Thank you, Rami. And, thank you for helping me find my father's favorite, old mechanical specialist, Mr. Mark Hu! Susan Jogie was my Service Advisor, and she was incredibly helpful while assisting me with scheduling an appointment with Mr. Mark Hu, (Thank you for all of your advice). When I told my father about Mr. Hu's promotion Matter Mechanic, he was so happy, but wasn't surprised at all. Being such an honest, sincere, and knowledgeable mechanic, serving Honda all these years, Mr. Hu was bound to succeed. Finally, thank you Service Department for the awesome service! As always, Mr. Mark Hu, keep up your legendary work and a big hello from my father! Honda 1998 Civic LX

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Recommend Dealer
Yes
Employees Worked With
Mark Hu, Rami and Susan
Aug 05, 2019 -

Bay Ridge Honda responded

Thank you for the wonderful review! It's so nice to know that you and your family continue to trust our team with your vehicle servicing needs. We hope all is well.

May 15, 2019

"Multipoint inspection"

- GL

I went for Oil Change and Multipoint inspection, the dint even fix my car tail light, they told me they checked everything and recomending to do engine work, but simple brake light dint fix. very bad and poor service.

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Recommend Dealer
No
Employees Worked With
other
February 25, 2019

"Repair "

- Siddiqueamir

I took my Honda they said it will cost me 1,400 but now they said it will cost me 4,200. Don’t know what to do

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Recommend Dealer
No
Employees Worked With
January 12, 2019

"Steve Harris - great service, professional "

- Adam Aras

Steve Harris - a professional approach to the client, very helpful. Everything was done correctly - my car regained the factory standard. Very good service Honda Bay Ridge

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Recommend Dealer
Yes
Employees Worked With
Steve Harris - great service, professional approach to the customer
November 09, 2018

"Amazing Steve Harris"

- Honda

I was there yesterday changing the oil in my car for the first time. From the moment when I drove through the gates to the time when I got back in my car I felt like I was a very special customer there. Everyone there did their best but for the most part I must thank Steve Harris. He pointed out on an important safety recall that needed to be fixed in my car and I agreed to leave the car to fix it. I got it back on time no problems at all.Steve was there to answer any questions and for assistance from the beginning to the end. I had the best experience in Honda Service Center!!

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Recommend Dealer
Yes
Employees Worked With
Steve Harris
Nov 12, 2018 -

Bay Ridge Honda responded

We very much appreciate these kind comments about your experience working with our service team. We aim to provide the best possible service to all that we work with, and are glad that it has shown. Please do not hesitate to reach out further if you need anything else.

March 09, 2018

"Poor customer service"

- Ron01

Took my car there for service several times, the service advisor, Edwin, is very professional and easy to deal with, unlike the rest of their crew, specially the cashier, she will treat people as if she is doing you favors.. I simply ask her for a bill break-out since I notice that there was a price difference from the previous times, and got in return all her unprofessional and rude attitude... For sure I won't be back and if you are planing to go to them, you might want to think it again. After all, there're plenty of other places one can find good service and courteous people to deal with...

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Recommend Dealer
No
Employees Worked With
Edwin
Apr 02, 2018 -

Bay Ridge Honda responded

Hello Ron, we are sorry to see your review. We apologize for our shortcomings during your last visit but appreciate your bringing these matters to our attention. We hope that you will give us the opportunity to discuss your experience further. We would like to do all that we can to ensure your satisfaction and retain your business. Please reach out to Parts and Service Director, Anthony Galante, at Anthony@bayridgecars.com or 718-680-0202, at your earliest convenience to speak about your experience further.

January 30, 2018

"The worst poor service "

- Lin_2455

I brought a 2018 car from this dealership and do my first simple oil change service and waste customer 1 full day next morning hour. Here's what going on, yesterday I have a scheduled in the early morning for oil change and 2 other issues. I took the car to the service dept on-time and explain the car need oil change and 2 other issues, the 2 issues doesn't have to get fix on the the same day. just let me know what's issue and how long will take to fix the 2 issues. I told the service advisor ( Steve), I need the car back on the same day, please let me know the time I can stop by and pickup. He took me and write on the service paper, the car should pickup @ 5-6 PM and he will call me on that time. I just drop off the car there and left the shop. Around 5:20PM I contact the service advisor and ask for the update on my car. He told that, the car is not ready for pickup, I said, ( What ...) did you do the oil change ? he told me that, nope, nothing has been done. This very upset me on the service they provide. I can't believe they just park my car to the one area and didn't do anything with it. I went to the shop on the same time around @ 6 PM, I spoke with the service manager, what kind the poor service you guys provide? why waste the customer a full day and didn't do a simple oil change? He just can't give me the correct answer and said, there;s nothing he can do about it. just ask me, do you still want to do the oil change? Of course, "YES" This service should been done long time ago. That means I have waste another 45 minutes there. What the poor and sucker service they provide. Finally, I pickup my car and went home, Another surprise on next morning, I move my car from my parking space and found out that, there's a oil leaking under my car, I took some picture and contact the dealership service dept and spoke to the manager again. He told me that, he can send the tow truck to pickup or I drop of the car myself. I don't trust them anymore, I don't want any more surprise or waste more of my time with them, I told the service manager, I will stop by in 30 minutes and make sure the issue get resolved it asap. Car drop off and finish all the paperwork again, and waiting..... after 45 minutes past.... The service advisor ( Steve) didn't even notify me the service has been done. I walk over to his service desk and saw him chatting with one, not the customer. I ask him that, it's my service done ? He said, Yes and just give the paper to the cash windows and pickup the car. I just don't want to waste anymore time and talk about the issue. What ever service advisor told me, the oil just need to clean up and it;s not leaking. wow, do you think, I believed a single word what he said? So, think about it before take your car to this location for service.

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Recommend Dealer
No
Employees Worked With
Steve
Feb 19, 2018 -

Bay Ridge Honda responded

We are sorry to see your review. Customer satisfaction is very important to us and we would like to speak with you directly regarding your visit. Please reach out to Parts and Service Director, Anthony Galante, at Anthony@bayridgecars.com or 718-680-0202, at your earliest convenience to speak about your experience further. We apologize for any inconvenience and we hope to hear from you soon.

December 04, 2017

"Under Manufacture Warranty Honda was not even inspected."

- Person

I just left BAY RIDGE HONDA with one message: "Never again!" I will spread the words to all my friends to avoid this sh!thall. I brought my 2015 Honda Civic which is still under Honda Warranty to inspect rear light housing due to moisture accumulation insde. My car was never damaged. They gladly took my car in during scheduled appointment but a guy who was supposed to go ahead with paperwork told me without even inspecting my car that it not even possible without external force for moisture to get inside light housing. So basically he told me ONCE again without EVEN inspecting my "under warranty car" that I'm wasting my time and it's not warranty related issue. This is not the way to conduct your business, guys!

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Recommend Dealer
No
Employees Worked With
Did not get guys name and not coming back to waste my time again.
Dec 26, 2017 -

Bay Ridge Honda responded

We are sorry to read this feedback. Please reach out to Anthony Galante, Parts and Service Director, at Anthony@bayridgecars.com or 718-680-0202.

August 07, 2017

"Need Improved Communication with Customers"

- Barb3

Arrived at 5:30 PM for service. This was the first check-up. I had 1 problem which I informed the staff. I waited 3 hours (checked twice) for the service to be complete. I finally went to the desk again and was told your car is ready. I asked about my issue and the person could not answer the question. I was told the original person, who took the information, would call the next day - they NEVER did call! I paid the bill and went to wait for my car, which took time to bring out to me. The Dealership staff was wonderful last year. The Service Department needs improvements. I will think twice before I return there for Service.

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Recommend Dealer
No
Employees Worked With
George Gambino
Aug 29, 2017 -

Bay Ridge Honda responded

Barb-We sincerely apologize for the shortcomings you describe in your review above. It is our goal to ensure that all our customers receive the 5-star customer service that we are known for, and we apologize that you did not receive that. We would love the opportunity to speak with you regarding your experience. Please reach out to Anthony Galante, Parts and Service Director, at Anthony@bayridgecars.com or 718-680-0202.

May 12, 2017

"poor service"

- Matti Santagata

I brought my car in because of a recall and to have it inspected. Upon coming into the service I was encouraged to have my car aligned and tires rotated. I assumed this was important and gave permission. The work was done on my car and driving home I realized that the car was very hot with no heat on and there was no cool air coming through the vent. I drove home to make sure it did not change. It actually became hotter so i drove it back immediately and was told that the mechanic had left and to bring it back the next morning. The next morning Chris told me to bring it in. I did an he checked it and then asked his supervisor Andrew to check it. Andrew insisted there was nothing wrong and that the only way to cool the car was to air-conditioner. I explained that I have been driving this car since 2008 and have always had fresh cool air coming into the vents and not this warm to hot air coming in when the temperature was 55 degrees outside. I disagree with his assessment and would like a phone call and someone else look at the car. Summer is coming and it is very hot in the car and uncomfortable. Something was done by a technician to change the flow of air.I am sorry that I did not bring this to my mechanic and possible would have saved the $129 for an alignment and tire rotation and $18 for a free multipoint inspection and would have a car that the temperature is comfortable in the interior.

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Recommend Dealer
No
Employees Worked With
Chris Davidson and Andrew
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