Bay Ridge Subaru

I gave five stars for these reasons: Courteous service, thorough explanations, all questions answered, free coffee. comfortable waiting area, wifi, service completed sooner than expected. thorough explanations, all questions answered, free coffee. comfortable waiting area, wifi, service completed sooner than expected. More

Professional service in timely manner. Although the price of services were higher than I thought, it was done well and my care ran more smoothly. of services were higher than I thought, it was done well and my care ran more smoothly. More

Raymond led us through a great car shopping experience. Excellent communication and a willingness to help us find the perfect option. We've already recommended a visit to our friends. Excellent communication and a willingness to help us find the perfect option. We've already recommended a visit to our friends. More

The problem is not the dealership it is the parent company Subaru America Still waiting on decision on outcome of my claim I hope Subaru can get the defect resolved company Subaru America Still waiting on decision on outcome of my claim I hope Subaru can get the defect resolved More

They are all great. Never had an issue thus far. Very friendly people. The place it self is very clean and i love the coffee machine. LOL friendly people. The place it self is very clean and i love the coffee machine. LOL More

This is a formal complaint - I feel that your service team did not explore the best course of action in the benefit of your customer. We purchased a 2021 Outback in October. My father-in-law visited team did not explore the best course of action in the benefit of your customer. We purchased a 2021 Outback in October. My father-in-law visited your Bay Ridge location on 12/31 to diagnose the tire pressure on one of his tires. He had called the same day to make an appointment and whoever he spoke with was nice enough to squeeze him into what seemed to be a busy day. Turns out, there was a nail on the tread of one of the rear tires. Solution? Replace the tire completely instead of patching. It was my mistake for not being there but after my father’s visit, I’ve had several colleagues who have purchased from your dealership tell me that they’ve simply had their tires patched in this situation. But it's much easier to charge him $200+ for a tire and send him on his way right? And your guy who does financing? He had an attitude towards my wife’s parents because of how long it was taking to sign everything - she was translating everything for them in Cantonese. Extremely impatient - no, he did not say anything but his body language was so obvious, and sighing everytime we asked a question - he even fell asleep at his desk several times IN FRONT OF US while we were reviewing everything. These are the people that you employ to run your business and close deals? Being in CX and Retail Management for 10+ years, it’s truly sad to see. It just reinforces any notions about car salesmen and dealerships. Only positive thing I will say is that Gerald Wactor was amazing. He was extremely patient with us, attentive and genuine. More

Sabina was tentative and informative. I was able to pick up my vehicle within 2.5 hours after drop off. Recommended servicing was more than what I expected upon drop off. I was going in for a routine oil ch up my vehicle within 2.5 hours after drop off. Recommended servicing was more than what I expected upon drop off. I was going in for a routine oil change, tire rotation, and filter change. Ended up with battery replacement, oil change, wind shield wiper replacement and some kind of rust cleaning process. More

Nice waiting room, comfy seats very separated for covid safety. Service was slightly faster than the time they estimated. TVs are appropriately quiet. Coffee and snacks complimentary. safety. Service was slightly faster than the time they estimated. TVs are appropriately quiet. Coffee and snacks complimentary. More

All in all, pretty great. Bad news: part was out of stock, then arrived a day late. Good news: the manager figured out it was a warranty repair. Free parts. Free repair! Thank you. stock, then arrived a day late. Good news: the manager figured out it was a warranty repair. Free parts. Free repair! Thank you. More

First time customer, brought our 2015 Forester in for an oil change, inspection and a couple recall service items. Showed up at just about my appointment time, they were ready for me and there was no wait w oil change, inspection and a couple recall service items. Showed up at just about my appointment time, they were ready for me and there was no wait whatsoever. Was told the work would take three to three and a half hours. Decided to wait (in their very comfortable customer lounge) rather than spend the time and money to go home and back. I was very pleasantly surprised when after less than two hours I stepped outside to take a walk and Marc called me back in because they were finished. Best experience I've ever had at a dealership. More