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Bay Ridge Subaru

Brooklyn, NY

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Reviews
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3,369 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,369 reviews

February 04, 2022

Very helpful and devoted to the customer. Corey is a Very helpful and devoted to the customer. Corey is a very attentive and caring salesperson. I would definitely go back to this dealership. More

by secundus67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
Roy Malinov
Other Employees : Cornelius Middleton
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Feb 04, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are glad that our team has been so customer service focused. Thanks for giving Corey a shoutout for helping out. Let the Bay Ridge Subaru team know if you need anything again in the future.

February 04, 2022

I love this place! Bay Ridge Subaru is the best dealer by far! The service department is extremely friendly and respectful. More

by QUIGMISTER13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ruggiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rong
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Feb 04, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

February 04, 2022

Great customer service; love working with Corey! The whole process was easy and pleasant. Highly recommend! More

by heatheregay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton
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Feb 04, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Corey and the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

February 03, 2022

I tried for months to schedule this appointment through their website but there were no available dates. I assume their website does not work because I was finally able to do so on Subaru's main website. W More

by GZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Annastacia Babayeva
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Feb 18, 2022 -

Bay Ridge Subaru responded

This is not the feedback we hope to receive about your service experience. I'm sorry for the initial trouble you had booking an appointment with us, and I want to assure you we are actively looking into our scheduling program to ensure this is avoided in the future. I apologize for the pricing discrepancy as well, as it is never our intention to mislead our guests. Thank you for your input on our waiting area. We will discuss this as a team and strategize what more we can do to make this a safe place for our guests to wait. Please consider giving me a call so we can discuss your experience and I can offer my assistance. Your business is important to us. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

February 03, 2022

Great waiting area. Would like to see just a bit more tables and possible snacks. More

by MARCUSJEROME2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
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Feb 04, 2022 -

Bay Ridge Subaru responded

Marcus, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Bay Ridge Subaru team. We appreciate this feedback and hope to earn your business again down the road!

February 03, 2022

Good service. However I wish they had found all the issues and fixed them all at once instead of in multiple visits. More

by IJFREDERICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia
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Feb 04, 2022 -

Bay Ridge Subaru responded

Thank you for your patience throughout this process. We never want to inconvenience our guests so I apologize that you had to make multiple trips to our dealership. If there is anything that I can do to assist you, please give me a call. Andrea Gerace - Service Manager - (718) 232-1900

February 03, 2022

As always, service is excellent and smooth. I went in for routine service and it was quicker than I anticipated. Everyone is always so kind and helpful! More

by GMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robinson
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Feb 03, 2022 -

Bay Ridge Subaru responded

We are thrilled that we could deliver an efficient, top-notch experience for you! Thank you for choosing Bay Ridge Subaru and for taking the time to share your support. Safe travels until we see you again!

February 03, 2022

Professional and friendly service. Waiting lounge is always very comfortable. Everyone works there project a sense of caring for the customer and obvious they like working there. More

by EDISONWONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea
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Feb 03, 2022 -

Bay Ridge Subaru responded

Feedback like yours lets us know we're making all the right moves. Thanks so much for the kudos and we look forward to having you at Bay Ridge Subaru again next time!

February 03, 2022

Leasing two cars from Bay Ridge Subaru. Went in with low tire pressure due to the cold weather. All I needed was air in my tires. They kept me waiting over an hour and only serviced me because I went into c More

by ASC2323
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
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Feb 17, 2022 -

Bay Ridge Subaru responded

I am very sorry to hear that your service took longer than anticipated. We strive to provide efficient, top-notch care to each and every guest and it is disappointing that we missed the mark this time. I understand your frustration, but if you would be willing to give us another opportunity to assist you, we would greatly appreciate it. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

February 03, 2022

Service was excellent, fast and complete. Very professional, the answered my questions and we spoke about wear and tear on the car. More

by PAR470
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
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Feb 03, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

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