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Bay Ridge Subaru

Brooklyn, NY

Overview
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3,369 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,369 reviews

February 02, 2022

issue post recall, no help via phone from service agent and service manager, had to do research on my own, something they could at least tried to do More

by LEONIDFROG
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2022 -

Bay Ridge Subaru responded

I apologize for any issues you have experienced getting in contact with my team. We want the most for our guests, and it is never our intention to inconvenience them. I would appreciate the chance to speak with you to see what more I can do to assist you. If you are willing to discuss this further, please feel free to give me a call. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

February 02, 2022

The staff are very efficient. The service driver is very friendly and helpful. The price is reasonable. More

by eura458
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
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Feb 02, 2022 -

Bay Ridge Subaru responded

We're so happy that our commitment to great service stood out to you. Thanks so much for choosing Bay Ridge Subaru!

February 02, 2022

Christopher Malone was the salesperson I worked with. He is a knowledgeable, professional, and a very pleasant person to work with. He is definitely an asset for Bay Ridge Subaru. More

by LPTC
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wildman
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Feb 02, 2022 -

Bay Ridge Subaru responded

Thank you for taking the time to share! We are so glad to hear that you found the right vehicle working with Christopher. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Bay Ridge Subaru!

February 01, 2022

Always a great experience at bay ridge Subaru. Professional as always. The whole team there treats everyone with respect. Highly recommend this dealership More

by Nbenn86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ruggiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel, Mark Wildman
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Feb 02, 2022 -

Bay Ridge Subaru responded

Thanks for trusting Bay Ridge Subaru to always get the job done. Your support means a lot and we look forward to seeing you again down the road!

January 31, 2022

Awesome service. The team is quick and efficient and doesn’t try to pressure you to get things done that you don’t need. More

by NICK.ZOLNIEROWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Report | Print
Jan 31, 2022 -

Bay Ridge Subaru responded

Quick, efficient, and pressure-free is how we strive to be! Thank you for the excellent review, Nick! - the Bay Ridge Subaru team

January 29, 2022

I bring my car here for all its service needs. I like the friendly personal service. And I am Happy with the service my car received. More

by TAZDEVIL26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2022 -

Bay Ridge Subaru responded

Thank you so much for this great review! We're pleased that our team took excellent care of your vehicle. We appreciate your kind words about us here at Bay Ridge Subaru!

January 28, 2022

Friendly staff, Clean and comfortable waiting room. They keep you well informed along the way. Most of all Trustworthy More

by RJB37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Report | Print
Jan 31, 2022 -

Bay Ridge Subaru responded

This feedback means a lot to us! Thank you for choosing Bay Ridge Subaru and for stopping by to share your experience with our team. Drive safely until we see you next time!

January 28, 2022

We have purchased 2 of our 3 Subaru’s from this dealer and often bring them here for service. Despite being a busy dealership they are efficient and courteous Will consider coming here again if we purc More

by PAULGLIEDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
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Jan 28, 2022 -

Bay Ridge Subaru responded

Hi Paul - We are grateful to have earned your continued business! Thank you for choosing Bay Ridge Subaru and for stopping by to share your feedback. We look forward to welcoming you back next time!

January 28, 2022

Very sweet people, fast service, and GOOD COFFEE!!!!!!!!!!all workers were kind from the first moment of driving in and keeping me informed with personalised service More

by splitb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Report | Print
Jan 28, 2022 -

Bay Ridge Subaru responded

Your five-star review brightened our day! Thank you for your kind words about the Bay Ridge Subaru team. It was our pleasure to provide you with great coffee and five-star service. Until next time!

January 28, 2022

Had earliest appointment they offer - 7:30am - yet many cars were on line ahead of me to get in. What's the point in having the 1st appointment, then!! Ended up waiting 3 hours for just an inspection and More

by auntfrookie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : don't know name of
Report | Print
Jan 28, 2022 -

Bay Ridge Subaru responded

This is never the experience we want for our guests, and I'm sorry to hear that your appointment lasted longer than expected. We understand the value of responsive, and personalized care, and your frustration is understandable. I will certainly look into what could have caused this delay so we can avoid a situation like this in the future. I also look forward to another chance to impress you down the road, and if there is anything else I can do for you, please give me a call directly. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

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