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Bay Ridge Subaru

Brooklyn, NY

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rated
3,369 Reviews
Bay Ridge Subaru offers many automotive products and services to our Brooklyn area customers. From quality new Subaru vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of Subaru vehicles, including the Legacy, Outback, Impreza, BRZ, Forester, Crosstrek and WRX making us the best choice as Your Exclusive Brooklyn Subaru Dealership.
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1819 Cropsey Ave

Brooklyn, NY

11214

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Showing 3,369 reviews

January 26, 2022

It is always a pleasure to interact with the Bay Ridge subaru crew. Especially Marc Ottavio. He is professional, friendly, knowledgeable. More

by Bklynsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Bay Ridge Subaru responded

Thank you for sharing your great review of Marc and the team! We are happy to hear that you were so well taken care of and we hope to welcome you back to Bay Ridge Subaru again down the road.

January 26, 2022

Good facility clean and I liked because was not crowded the service was fast I will comeback again. More

by AZINEDARI80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Bay Ridge Subaru responded

We are delighted to have earned your continued business and your great review! Thank you for choosing Bay Ridge Subaru and for stopping by to share your experience. Safe travels until we see you next!

January 26, 2022

Solid Dealership. No pressure sales. Willing to make things right. Knowledgeable and pleasant sales, finance, and management staff. Prompt repair shop with good waiting room. Still glad I chose them. More

by greta.g33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Bay Ridge Subaru responded

We are pleased to hear that the Bay Ridge Subaru team met your high expectations, and everything you needed was addressed professionally. Thanks for stopping in!

Jan 26, 2022 -

greta.g33 responded

Thank you for the excellent service!

January 25, 2022

A very nice and state of the art clean dealership. Service advisors and staff were very friendly. The experience started off good but was very disappointed with my vehicle at the end of my service. I More

by glewis288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest, Wan ????
Jan 26, 2022 -

Bay Ridge Subaru responded

I am very sorry for how your vehicle was returned to you. This is not the high standard of service we hope for our guests, and I apologize. Thank you for sharing your feedback with our team so that we can improve moving forward. I look forward to ensuring you receive a five-star visit next time. If you have any additional questions or concerns, I would be glad to take your call. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

January 25, 2022

Great communication and helpfulness. I appreciated the courtesy and willingness to work within my constraints. A good experience overall. More

by paulx2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Bay Ridge Subaru responded

This review is music to our ears! Thank you for choosing Bay Ridge Subaru and for stopping by to share your experience. We wish you safe and happy miles ahead!

January 25, 2022

Great communication. Explained in detail the work to be done and the time it would take to complete. Super friendly staff. Always a pleasure. More

by Mark W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Jan 25, 2022 -

Bay Ridge Subaru responded

Mark, this feedback is music to our ears! We are happy to hear that our team took such great care of you and earned your business. Thank you for choosing Bay Ridge Subaru!

January 25, 2022

My service experience was excellent. Service staff were completely efficient and professional, and they were able to address every issue I had to my complete satisfaction. More

by sammoriber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Bay Ridge Subaru responded

We're glad our service team was such a help, Sam! Thank you for the super feedback and for taking your automotive needs to Bay Ridge Subaru!

January 25, 2022

Always a pleasure to get my car serviced at Bay Ridge Subaru! The staff is incredibly helpful, friendly, and pleasant! More

by Little Poppy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Bay Ridge Subaru responded

We're glad the Bay Ridge Subaru service team always takes great care of you! Thank you for the excellent review and for your kind words!

January 25, 2022

They were of great help, detailing what service was provided and asked what else was needed, however the wait time exceeded an hour over what was stated to me. More

by JONCHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasmine? I don’t remember. She’s ~5’3 glasses dark hair
Jan 25, 2022 -

Bay Ridge Subaru responded

Thank you for this feedback. We apologize that your appointment ran overtime and appreciate your patience. Our team at Bay Ridge Subaru is grateful to have you as a customer and we hope you consider coming back in the future!

January 25, 2022

Came on for a oil change @ 10;30, was done by 11:30. Very happy. More

by PMEMGMCM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Bay Ridge Subaru responded

We're happy that you're happy! Thank you for the excellent review and for taking your service needs to Bay Ridge Subaru!

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