Bay Ridge Subaru

lack of following rules The person who drove my car into the service area did not wear a mask in my car. I had to ask her to put one on. I saw 2 service staff with their ma The person who drove my car into the service area did not wear a mask in my car. I had to ask her to put one on. I saw 2 service staff with their masks pulled down only covering their mouth. The person who took my payment also only had her mask covering her mouth. I only saw one hand sanitizer dispenser. No signs saying that masks are required. Repair staff did not have any face coverings on when they came into the area where payments are made. I have purchased 2 vehicles from you and only use your service department for maintenance and repairs. I've always been satisfied with the service however I am very disappointed with the lack of following rules during the pandemic. More

Excellent! First time leasing a car in NYC and Andre made this such a pleasant, perfect experience. Highly recommended to anyone else looking for a great experie First time leasing a car in NYC and Andre made this such a pleasant, perfect experience. Highly recommended to anyone else looking for a great experience. More

I worked with Andre when I purchased my 2020 WRX. He made everything quick and easy. I got a fair price and when I sat down with the finance guy there was no nonsense. Everything was straight forward and hon everything quick and easy. I got a fair price and when I sat down with the finance guy there was no nonsense. Everything was straight forward and honest. More

Everyone is highly motivated, detail oriented and polite. Must also mention very high professionalism of sale force of the company as well as all working personnel. Must mention Mr. ANTHONY GRIPPO as well. T Must also mention very high professionalism of sale force of the company as well as all working personnel. Must mention Mr. ANTHONY GRIPPO as well. Thank you! More

Great hands on service Recently purchased a Subaru and started taking my car here for service. The team is thorough, working on the issue you came in with and identifying ot Recently purchased a Subaru and started taking my car here for service. The team is thorough, working on the issue you came in with and identifying other areas to address. Never any pressure to act on them for service. Recently there was an item that was missed. After calling in about it, rather than have me return to their location, the technician was dispatched to my location and corrected the issue onsite. Excellent service and glad I have them in the area! More

The service was quick and easy. It was a great experience. I’ve been to other Subaru’s in NY, hands down the best one. I’m not sure whom I worked with m, but kudos to them. experience. I’ve been to other Subaru’s in NY, hands down the best one. I’m not sure whom I worked with m, but kudos to them. More

Excellent Service Came in to get a recall serviced and it could not have been smoother. Everything was done efficiently and on time. Staff is super friendly and waiting Came in to get a recall serviced and it could not have been smoother. Everything was done efficiently and on time. Staff is super friendly and waiting area was spaced for social distancing and spotless. I will be back for sure! More

Very helpful Very responsive to buyers questions and following up . They go the extra mile unlike other dealerships. No need to worry about parking they have vale Very responsive to buyers questions and following up . They go the extra mile unlike other dealerships. No need to worry about parking they have valet service available More

Terrible. My wife and I paid for tire insurance with you when we bought our car. When we called to schedule a tire repair, we were transferred a number of times My wife and I paid for tire insurance with you when we bought our car. When we called to schedule a tire repair, we were transferred a number of times and never got any of the answers we were looking for. Instead, we were almost completely ignored and brushed off. Now we're left wondering why we paid 500 dollar insurance in the first place? Have we been ripped off? We'll be getting our tire fixed elsewhere and sending the bill to Subaru. Let's see if they do the right thing. More

In general great, but made a fairly big mistake this time The dealership is great. Made a careless error last time I was in. I told them I had a slow leak in the front right tire when I brought it in. Afte The dealership is great. Made a careless error last time I was in. I told them I had a slow leak in the front right tire when I brought it in. After waiting almost 2 hours, they told me there was nothing wrong with the car ( in itself commendable for a dealership, as opposed to finding something to charge me for). Then I waited another 2.5 hours for them to change the tire. Relaying this feedback to support future improvements. More