Bay Ridge Subaru

Respectful sales staff, smooth service Talking with Chris was the first time I didn't feel my intelligence was not insulted talking with a dealership sales agent. I understood that it is pa Talking with Chris was the first time I didn't feel my intelligence was not insulted talking with a dealership sales agent. I understood that it is part of his job to maximize his bonus (or however that works) and he respected that I have done my research before coming to the dealership. The recall and checkup services were also smooth. More

An Abhorrent Customer Service Experience Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Fore Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Forester in March, right before NYC went into lock down. The car seemed great, but the AC wasn't super powerful. We asked about it, and was told that if there was an issue after we purchased the car, we could bring it in to get repaired, no questions asked. Obviously the seller, Chris, was just trying to make a quick sale. We took his word for it, which was a mistake on our part. Fast forward to May, and the AC is fully out. My husband took it in for a dye test (we were still within warranty then). We were told to bring it back when it stopped working again. The first week of July, it stopped working again. We made an appointment for two weeks later (now out of warranty) to get it serviced, and were suddenly slapped with a $700 bill, despite being told when we purchased the car that it would be taken care of and the fact that we started this process when we were still within warranty. We spent 8 days trying to get in touch with the General Sales Manager of the dealership, Michael Chiusano, to try to resolve the billing issue. We were pushed between departments, left multiple messages and emails with zero calls back, have been treated very rudely and dismissive, and in the end, got $60 off our $700 bill (after hours and hours on the phone, and multiple hours waiting in their showroom). A complete joke. We were scammed when we were sold the car and made the mistake of taking the dealership for their word. But hey, they made their sale, and that's all that matters. More

The process took hours and hours which it shouldn't have. Finance also took very long and didn’t get a good deal. I am happy with the car and price and service team but other parts took too long. Finance also took very long and didn’t get a good deal. I am happy with the car and price and service team but other parts took too long. More

Great service. Attentive staff. Immaculate waiting area and bathroom. A wonderful selection of vehicles in the showroom. Competitive prices. Overall highly recommended. Very satisfied customer. and bathroom. A wonderful selection of vehicles in the showroom. Competitive prices. Overall highly recommended. Very satisfied customer. More

good service I've been a customer for a long time and I've always gotten good service whenever I've come in for any kind of work or sevice I've been a customer for a long time and I've always gotten good service whenever I've come in for any kind of work or sevice More

Excellent service with taking car in and even though they say over 4 hours wait time I had my cat in 3. Waiting room was comfortable and checkout was smooth they say over 4 hours wait time I had my cat in 3. Waiting room was comfortable and checkout was smooth More

Great customer service Made an appointment to get my car serviced at a specific time and Mark D'Ottavio and the team at bay ridge Subaru took very good care. They are always Made an appointment to get my car serviced at a specific time and Mark D'Ottavio and the team at bay ridge Subaru took very good care. They are always friendly, courteous and very professional. Quick and great service for my car. More

Complimentary inspection. After bringing in my 2019 Crosstrek for the complimentary inspection, after waiting an hour, I was told that in order to go forward with the inspectio After bringing in my 2019 Crosstrek for the complimentary inspection, after waiting an hour, I was told that in order to go forward with the inspection I would need to pay $211 to replace a broken plastic rear light casement. I asked whether the brake light and turn signal were operational and was told they were. Despite that, I had to pay for the $211 repair before they would do the inspection. I took my car back and went to a local gas station near my house and was given an inspection after confirming the brake light and turn signal were operational. In the future, I will bypass Subaru's complimentary oil changes and inspections. In two years when my lease expires, I will not be dealing with Subaru for my next car. There are plenty of other choices out there. More

Awesome Service This is the second time I've been to this facility and both times I've been treated with awesome service. I would definitely come back. This is the second time I've been to this facility and both times I've been treated with awesome service. I would definitely come back. More

Good Experience - if not desire outcome Unfortunately we were not able to lease a vehicle in the end, but this was no fault of the service received during out experience with Subaru. Corneli Unfortunately we were not able to lease a vehicle in the end, but this was no fault of the service received during out experience with Subaru. Cornelius was really helpful and responsive throughout, despite the undesired outcome. More