Bay Ridge Subaru

Always great customer service! They are very transparent when it comes to servicing your car and keeping you up to date whenever an issue arises as well as letting you know the price of each service. when it comes to servicing your car and keeping you up to date whenever an issue arises as well as letting you know the price of each service. More

After I‘be done safety recall my car runs good also I had good deal for oil change and tires rotation only one think I didn’t like that I have to spend 8 hours at the dealership.I’m still have to comeback to good deal for oil change and tires rotation only one think I didn’t like that I have to spend 8 hours at the dealership.I’m still have to comeback to replace blind sensor that part wasn’t available I hope they won’t forget to contact with me. More

Excellent response for a service call. Mark did an excellent job handling the problem and was very cooperative with expediting the situation in a difficult time. excellent job handling the problem and was very cooperative with expediting the situation in a difficult time. More

I would like to say a great thanks to Kayla and Andrea,they went out of their way to help us. Thank you so much. Andrea,they went out of their way to help us. Thank you so much. More

Chris Malone was incredibly helpful and insightful during the entire purchasing process. His knowledge and patience throughout the time I spent at Subaru was beyond reproach. I could not be more satisfied wi the entire purchasing process. His knowledge and patience throughout the time I spent at Subaru was beyond reproach. I could not be more satisfied with the experience. More

Good service My advisor, Kayla, did a great job of telling me what would happen to my service. I brought the car in for state inspection and transmission diagnost My advisor, Kayla, did a great job of telling me what would happen to my service. I brought the car in for state inspection and transmission diagnostics. She told me how long the services would take and send me text later. I really enjoy the text service that Bayridge Subaru implemented. The waiting room is renovated recently so it was pleasant to wait there. Thanks everyone that Bayridge Subaru. More

NYS Inspection and 66K maintenance The work was done well. The car was neat and clean when returned. I was told the work should take 1 1/2 hours, which seemed on the long side for the The work was done well. The car was neat and clean when returned. I was told the work should take 1 1/2 hours, which seemed on the long side for the work being done. I was not pleased that it took 2 1/2 hours to complete the work, especially that there wasn't an acknowledgement of the extra time.. More

Honest and Quick Service The team is always honest and efficient; lobby was clean; coffee machine was great; tech who took pictures of my car was really nice and got the welco The team is always honest and efficient; lobby was clean; coffee machine was great; tech who took pictures of my car was really nice and got the welcome service going. Call Rep who booked my appointment really saved the day by getting me an early appointment. The Person who handled my billing (she was a lady) was super nice also. More

Car dented and scratched! Car was promised on Friday, i only got it back Monday and the door was dented and scratched! I am extremely disappointed as my car is new and paint wa Car was promised on Friday, i only got it back Monday and the door was dented and scratched! I am extremely disappointed as my car is new and paint was immaculate. Make sure to take detailed photos before dropping off the car, what a nightmare... More

Poor Customer Service and No Follow-Up I'll begin with the good. Roy, our finance guy, was nice, funny, helpful and provided sound advice specifically around our down payment. (He corrected I'll begin with the good. Roy, our finance guy, was nice, funny, helpful and provided sound advice specifically around our down payment. (He corrected a misconception we had when he didn't have to.) However, the sales piece was a different story. Our sales associate didn't return our emails or calls, failed to confirm the delivery time and date, and bungled sending the window sticker to our insurance company despite his explicit word that he had taken care of it. This put our coverage at risk of cancellation and in the end I had to resolve the issue with Geico myself. Further, I wrote an email to the management expressing my dissatisfaction and, as of today, have received zero response. It's as baffling as it is unacceptable, especially considering the fact that we purchased a new Subaru. More