Bay Ridge Subaru

I went in for a recall repair and was told it would take about an hour. So I made an appointment for noon when I got there they said the car wouldn’t be ready till 4pm. I said maybe we need to do it another about an hour. So I made an appointment for noon when I got there they said the car wouldn’t be ready till 4pm. I said maybe we need to do it another day. They said leave it we will give you a loaner just bring it back gassed up. I did and than a week later they charged me NY state and POrt Authorities charges. No one ever advised me of these charges before hand. Pretty bad and deceptive service. More

Great! My experience with the dealership was great! I got the car I wanted and I got it way faster than my previous Toyota. I would recommend this dealership My experience with the dealership was great! I got the car I wanted and I got it way faster than my previous Toyota. I would recommend this dealership to everybody. More

Efficient The entire operation and organization seemed to be Well organized, The car was returned clean and carefully protected. The service I needed was comple The entire operation and organization seemed to be Well organized, The car was returned clean and carefully protected. The service I needed was completed ahead of when it was promised. All of the personnel were pleasant. More

Gerald was very helpful and responsive during the sale process. I felt that he was understanding of my price requirements, as well as my motivation to move fast. process. I felt that he was understanding of my price requirements, as well as my motivation to move fast. More

It was unfortunate that I could not see the car before purchasing(due to covid). But service was great. They were thorough, patient, and understanding. purchasing(due to covid). But service was great. They were thorough, patient, and understanding. More

Recall servicing Was called beforehand to setup an appointment for open recall of two issues that I forgot about. At service center Kayla was courteous and attentive Was called beforehand to setup an appointment for open recall of two issues that I forgot about. At service center Kayla was courteous and attentive throughout. Said it would up to two hours ended up being one and half. Also did a courtesy point to point inspection with no issues found. Lately been coming to this site for NYS inspections and an oil change and they never disappoint. More

Very professional made me feel like family. No hassle no bull. Straight up true numbers. The owner made it a pint to introduce himself to me. Great experience bull. Straight up true numbers. The owner made it a pint to introduce himself to me. Great experience More

a recall made an easy appointment, was taken on time, service manager explained everything in detail was called when the car was ready for pick up, pi made an easy appointment, was taken on time, service manager explained everything in detail was called when the car was ready for pick up, pick up was pleasant and easy More

Considering the pandemic they did take Care of my Considering the pandemic they did take Care of my vehicle. I gave 4 stars only because I stayed and and waiting for a very long time. Considering the pandemic they did take Care of my vehicle. I gave 4 stars only because I stayed and and waiting for a very long time. More

Great experience with the service department very courteous and helpful. Very accommodating. Clean and practiced social distancing as well as pointing out the hand sanitizer stations. courteous and helpful. Very accommodating. Clean and practiced social distancing as well as pointing out the hand sanitizer stations. More