Bay Ridge Subaru

Came in for my Forester's first oil change. Appt online, easy to use. Oil change done, tire rotation done, an hour in Bayridge's new lounge. easy to use. Oil change done, tire rotation done, an hour in Bayridge's new lounge. More

Amazing knowledge, service, respect I knew I wanted a Subaru but as a New Yorker who has not had a car since college : ) I needed a lot of help making my decision whether to buy or lease I knew I wanted a Subaru but as a New Yorker who has not had a car since college : ) I needed a lot of help making my decision whether to buy or lease a car and what model would be right for me and my daughter. I was paired with Andre and am so very grateful- he was not only incredibly knowledgeable about Subaru -- and the car market at large-- but he was kind, very respectful, and put zero pressure on me. I trusted he had my best interests in mind and I genuinely valued his advice on many decisions during the process. I highly recommend him to anyone considering a Subaru or looking for more information. Roy was also great to deal with on the financing side. More

Great Service Came in for annual inspection sticker - got great (speedy) service. Was lucky to get early morning appointment before dealership opened. Everyone was Came in for annual inspection sticker - got great (speedy) service. Was lucky to get early morning appointment before dealership opened. Everyone was very friendly and the service came with a complimentary multi-point check up. Great deal all around. More

Now that the new waiting room is completed, the customer experience is much improved. More importantly, the service I received was timely and the service rep was responsive to my concerns. experience is much improved. More importantly, the service I received was timely and the service rep was responsive to my concerns. More

An excellent experience Courteous and efficient. Scheduling was easy, they were ready to start the work when I arrived, and the cost was reasonable. Michael Otero clearly e Courteous and efficient. Scheduling was easy, they were ready to start the work when I arrived, and the cost was reasonable. Michael Otero clearly explained the work that would be performed and did not push unnecessary services. More

Noise when braking I went to the service department for my first six months oil change. When I left I noticed a thumping noise whenever I pressed on the brake.I took th I went to the service department for my first six months oil change. When I left I noticed a thumping noise whenever I pressed on the brake.I took the car back to the service department. In only 10 minutes later a mechanic came to take a ride in the car. He heard the thump noise and we stopped the car. He looked under the driver seat and found a flashlight that was making the noise. I had no idea that the flashlight was under there. Problem easily solved. More

The car is a lemon, the service a hiustle the left front headlight on my 2009 Subaru Tribeca went out, so I looked in the manual to see how to change it. There I found a lengthy, complicated the left front headlight on my 2009 Subaru Tribeca went out, so I looked in the manual to see how to change it. There I found a lengthy, complicated procedure for changing the light bulb.....which had a special note at the end ":: If you need to replace your front LEFT light, you must call the dealer." So I guess I have to take this in. Well, that's ok. I needed new wiper blades, and as it turns out, the Tribeca driver side and passenger side wiper blades are different sizes, and the driver's side wiper is some kind of crazy, unorthodox size that I couldn't find anywhere at Pep Boys, Auto Zone, or any other parts place near me. Fine, I'll bring it in. I make an appointment. When I arrive at the Subaru dealership, I confirm that I want the light fixed and the wiper addressed. The fast talking gentleman asked me "do you want us to check all your lights to see if they need fixing?" this as my first mistake. I said "ok." The hustler comes in with an estimate sheet describes what they're going to do. It's like, $40-50. Cool, I began to wait, thinking this would be a quick procedure. I stood outside on the street because I was restless, and saw the car in the bay. No one working on it. An hour passed, eventually there's a guy putzing around with the car. I go inside and wait. The fast talking hustler they sent comes back in with another estimate, saying that they've checked all the other ligths (they are ok), and they are going to go ahead and do the work they said they'd do. he shows me an estimate now: it's $85. Hm. Ok whatever, I guess that's "how they get you" Another hour goes by, the wipers fixed, the lightbulb is fixed, and finally I'm called in to the cash register room where I am directed to approach the counter and talk to the lady. The final bill was $150 to change a headlight and get a new wiper installed. I paid it, I didn't gripe, but the whole thing left a really bad taste in my mouth and very disappointed that Subaru would use such crappy business practices. When I looked at the WORK SUMMARY on my bill it said: "Client mentioned that his headlight was out, requested that we fix the light and check the others as well"....which is a lie. The hustler Subaru has welcoming people to the service center brought it up and i acquiesced; he was the impetus, not I - as the note would imply. Why the deception, Subaru? The fact that the car needs a dealer to change a headlight is bad enough - the fact that engaging with the dealer to get this work done involved upselling and putting the squeeze on with 2 hours of work billed when much less than that was actually done felt fraudulent. I came to get my headlight fixed, and left feeling shook down. More

65000 miles service Great place. Michael knows what he was doing and goes the extra mile in a friendly relaxed way. Not only is service expert and fast, price is fair, Great place. Michael knows what he was doing and goes the extra mile in a friendly relaxed way. Not only is service expert and fast, price is fair, and he took his time to educate me in the needs of any and all service needed.. More

Regular maintenance Staff is professional and courteous; I was given a ride to the subway after dropping off my car. Car was serviced and ready on time. Staff is professional and courteous; I was given a ride to the subway after dropping off my car. Car was serviced and ready on time. More

Always great service at Bay Ridge Subaru As always, great experience with Michael Otero. He is knowledgeable, friendly and attentive. Came back the next day after experiencing an issue and he As always, great experience with Michael Otero. He is knowledgeable, friendly and attentive. Came back the next day after experiencing an issue and he was helpful and understanding and going above and beyond to help. More