Bay Ridge Subaru

Busy summer I didn’t make appointment. Went in for oil change, state inspection and recall. I was told it would be about 2.5 hours for not making appointments. I I didn’t make appointment. Went in for oil change, state inspection and recall. I was told it would be about 2.5 hours for not making appointments. It was more like 3.5 hours. I wish someone would have communicated better. They did not do my oil change because they said I did not need it, hmm. Anyhow, it has been mixed feelings here at this dealership. Sometimes I had excellent service and sometimes I don’t. More

Quick, easy and got what I wanted Staff is friendly & helpful. There was no bs. The entire transaction from beginning to end was quick and painless. I told my salesman Joe exactly what Staff is friendly & helpful. There was no bs. The entire transaction from beginning to end was quick and painless. I told my salesman Joe exactly what I wanted and he got me exactly what I wanted and at a price lower than any other dealership in the 5 boroughs. More

Leasing a new car. As usual Anthony and Michael took care of us. It was quick, honest and easy to trade in our vehicle and Anthony found us a new one that fit our needs. As usual Anthony and Michael took care of us. It was quick, honest and easy to trade in our vehicle and Anthony found us a new one that fit our needs. Feels like family when we come in! More

3rd Lease I use this dealership because of Peter Marconi. He is an outstanding salesman and a true gentleman. He will be greatly missed. I hope you have someone I use this dealership because of Peter Marconi. He is an outstanding salesman and a true gentleman. He will be greatly missed. I hope you have someone to replace him! More

Great! Thanks Andre for a smooth and productive process. We returned an old lease and leased a new Forester and were very pleased with how easy it was. Thanks Andre for a smooth and productive process. We returned an old lease and leased a new Forester and were very pleased with how easy it was. More

Not sure Customer service is not what it should be. I’m not talking about the people working there as they seem nice. But is it truly company policy to charge Customer service is not what it should be. I’m not talking about the people working there as they seem nice. But is it truly company policy to charge for a loaner car when a customer spends $800 in service and maintenance? It left a bad taste... More

Excellent speedy service Express Service is convenient and quick. Service crew are very friendly, knowledgeable and professional it’s always a good experience when dealing wit Express Service is convenient and quick. Service crew are very friendly, knowledgeable and professional it’s always a good experience when dealing with this dealership. More

Experienced Good and friendly service Reliable mechanics Sincere and trustworthy From the moment you enter you are greeted and Supported helping you to a Good and friendly service Reliable mechanics Sincere and trustworthy From the moment you enter you are greeted and Supported helping you to a successful resolution More

Not as advertised I received an email from Bay Ridge Suburu stating a low price for an oil change. I came in and when I picked up the car the price was almost $80 almos I received an email from Bay Ridge Suburu stating a low price for an oil change. I came in and when I picked up the car the price was almost $80 almost twice as much as advertised. I was later told because my car required synthetic oil. No where did it say that in the email. Very disappointed in the bait and switch. More

One of my worst experiences ever!!!!! in november 2018,i brought my forester for service on my a.c.to this location they charged me close to $1000.when i went use the a.c,nothing but hot a in november 2018,i brought my forester for service on my a.c.to this location they charged me close to $1000.when i went use the a.c,nothing but hot air.both the manager and the adviser tried to give me the "run around" before they tried to fix the problem a second time.this time they said it was a hose,so they said they changed it and told me the problem was fixed.i picked up my truck and before i got home the a.c was back to blowing hot air again.i pulled over and called them to report the situation a third time.they told me to bring the vehicle back,which i did the next day.at this point after two misdiagnosis the general manager was notified.he immediately became a co conspirator to the service nightmare.they are now trying to get me to pay another $900+ for what they now say is a defective compresser.of course i did refused because i got nothing but the same hot air i came in with in november for my $986.after pleading my case to no avail,i finally decided to let a judge handle sort out this nightmare! off the small claims court!!! More