Bay Ridge Subaru

Super easy Saturday service Super easy service experience! We couldn’t be happier with Bay Ridge Subaru and are pleased to be customers. On a busy Saturday, they estimated the ti Super easy service experience! We couldn’t be happier with Bay Ridge Subaru and are pleased to be customers. On a busy Saturday, they estimated the time to get our service done and finished early! Great experience. More

Always a Good Experience My recent service visit could not have gone better. Seamless, accommodations were extended to me that I never would have expected. Pamela and Alicia w My recent service visit could not have gone better. Seamless, accommodations were extended to me that I never would have expected. Pamela and Alicia were friendly and patient. More

Good car service but terrible customer customer service It's always super easy to make appointments and I believe that they are servicing my car well, but the cashier is always so abrupt, impatient and rude It's always super easy to make appointments and I believe that they are servicing my car well, but the cashier is always so abrupt, impatient and rude every time I come in. When I leave each time, I think, if only there were another Subaru dealer nearby, I would just go there for service. It makes me mistrust the whole dealership. It always seems like she's had the worst day ever or that she's overworked and is taking it out on the customers. Every time I'm there it's like I'm interrupting her, and instead of being pleasant and asking me politely to wait, she lets out an audible groan as if to say, "great, another person that I have to deal with now". I always make sure that I'm smiling when I approach her, and ask her how she's doing, in hopes of building a friendly bridge with her. I've been a customer for a few years now, and I have come to anticipate this behavior, and like clockwork it never fails. I get it, work sucks, but either get a job where you don't have to engage with the clients, or figure out how to be better at basic customer service. I did nothing wrong to you, why are you always so mean to me every time I see you? I've wanted to say something for a while, but have refrained, and I hate to think that they will have a repercussion from this review, but it's just a bad attitude. Life is too short to be so angry all the time. More

Awesome Everyone is kind and respectful. The level of service is awesome I have not one negative thing to say thank you again for a wonderful experience. Everyone is kind and respectful. The level of service is awesome I have not one negative thing to say thank you again for a wonderful experience. More

Courteous and Freindly My experience was excellent. From the first time i walked into the showroom. I was greeted and treated as family member. I got the explanation of all My experience was excellent. From the first time i walked into the showroom. I was greeted and treated as family member. I got the explanation of all the features and even got the plates and registration put on my car. Highly recommend. Best Price. More

service Pamela is excellent. It’s the second time I’ve had her. She’s super efficient. It’s unfortunate for me that she’s leaving. Pamela is excellent. It’s the second time I’ve had her. She’s super efficient. It’s unfortunate for me that she’s leaving. More

Used car purchase Everyone was exceptionally friendly and pleasant. Most of the process went super smoothly. Unfortunately, there was a backup at the end because of cu Everyone was exceptionally friendly and pleasant. Most of the process went super smoothly. Unfortunately, there was a backup at the end because of customers ahead of me and I ended up spending too much time waiting to pay and arrange financing. Not sure if it was just chance or a system problem. I'm happy with my purchase though and this is the second car that I purchased from this dealer. More

New Forester #3! Car was ordered and arrived on schedule Picked up and was given instructions on the great technology Subaru Forester has. This is my 3 Subaru Forest Car was ordered and arrived on schedule Picked up and was given instructions on the great technology Subaru Forester has. This is my 3 Subaru Forester and I have no complaints More

Thorough professional service My service visit was for 2 recalls. I called made appointment for recalls. When I arrived I was asked if there were any other issues. Sometimes whi My service visit was for 2 recalls. I called made appointment for recalls. When I arrived I was asked if there were any other issues. Sometimes while driving within the cabin would hear a squeak like a spring They made the recall adjustments. They drove the car but my other issue wasn't happening while they drove the car. I was going to be due for 18 mo service visit, I was asked if I wanted to do this now or reschedule. I appreciated that they saved me an additional visit. The best thing that happened was we were told it would take about 4 hours. We we were out with everything being done in about 2 hours. More

Fast and easy to get help I called to see if I could schedule a routine 24-month service call and was told to just come by any morning. I did before work one day this week and I called to see if I could schedule a routine 24-month service call and was told to just come by any morning. I did before work one day this week and was in and out very quickly. Great service. More