Bay Ridge Subaru

Ernie was very very helpful. He explained the work on my car in details. While I was waiting for Ernie, other service agent was rude when I ask for Ernie. car in details. While I was waiting for Ernie, other service agent was rude when I ask for Ernie. More

A positive experience. Received timely reminders before, and day of, appointment. Fast, courteous, efficient service. Work was completed in only one hour. People all very nice. and day of, appointment. Fast, courteous, efficient service. Work was completed in only one hour. People all very nice. More

There were confusing mixed messages from different people about how long the work would take. When I dropped my car off on Monday they gave me the impression it would be ready on Tuesday. I received no updat about how long the work would take. When I dropped my car off on Monday they gave me the impression it would be ready on Tuesday. I received no updates and when I called to ask about it, someone said the part wouldn't be in until Wednesday at the earliest. I called on Thursday and they said they had the part and would probably do the repair that day. The repairs weren't finished until the end of the day on Friday. They could have been more upfront about the timeframe at the beginning and more communicative about possible delays. More

Always great, personalized service. The best, most reliable and honest dealership I have ever dealt with. I purchased an Impreza at Bay Ridge 5 years ago. reliable and honest dealership I have ever dealt with. I purchased an Impreza at Bay Ridge 5 years ago. More

Hi, everything went fine. My air conditioner was still covered by the warranty, which I had forgotten, so even better! Thank you very much for your hard work! Great job by all! covered by the warranty, which I had forgotten, so even better! Thank you very much for your hard work! Great job by all! More

Chris was very helpful and a pleasure to deal with in purchasing my first Subaru Forester. Went out of his way to assist me and my family with any questions we had. purchasing my first Subaru Forester. Went out of his way to assist me and my family with any questions we had. More

Ernie was very helpful during my service experience. I purchased the car at Bay Ridge and service it there too. I also appreciate their effort to upgrade their facilities to top class. purchased the car at Bay Ridge and service it there too. I also appreciate their effort to upgrade their facilities to top class. More

Friendly staffs, however my stereo head unit bracket was broken. I understand it might have gotten in the way for my passenger airbag recall repair but should had notified me. broken. I understand it might have gotten in the way for my passenger airbag recall repair but should had notified me. More

Quick clean pleasant staff.. Service was performed in one hour. Waiting room comfortable. Appreciated renovated bathroom. wi fi good. 25 words too much. thank you one hour. Waiting room comfortable. Appreciated renovated bathroom. wi fi good. 25 words too much. thank you More

Excellent Tire needed Plug Big help late Friday Add Engine oil and air in tires. Keep on the road. Ernest Marc Patricia and lady valet Everyone Big Thanks!! Engine oil and air in tires. Keep on the road. Ernest Marc Patricia and lady valet Everyone Big Thanks!! More