Bay Ridge Subaru

Th staff member that assisted me was exceptionally professional and advised me of the preferred maintenance of the vehicle. You are lucky to have her. professional and advised me of the preferred maintenance of the vehicle. You are lucky to have her. More

What great service! This was my first time there and I'll definitely be back for all my Subaru needs! Thank you for your swift help. definitely be back for all my Subaru needs! Thank you for your swift help. More

I have a high comfort level whenever I bring my car in for service. Most recently, it was for an oil change. My service manager efficiently prepared the work order. I waited in the very clean and comfo for service. Most recently, it was for an oil change. My service manager efficiently prepared the work order. I waited in the very clean and comfortable waiting room, and pretty soon the job was done. I always appreciate the multi-point inspection report. It gives me peace of mind, and occasionally I am alerted to service work that needs to be performed at the next visit. More

Every person I had dealings with was terrific. From my fist phone call to the person who took my car from me to the person who gave it back to me fist phone call to the person who took my car from me to the person who gave it back to me More

Brought my car in for NYS Inspection and due to my medical mobility issues I asked the service advisor Kayla Rodriguez for assistance in carrying two small bags to the customer waiting area as I slow medical mobility issues I asked the service advisor Kayla Rodriguez for assistance in carrying two small bags to the customer waiting area as I slowly walked there using my cane... she was very cooperative and understanding of my limited mobility when it came to paying my bill... she explained my car would be needing additional service soon and I have already checked my calendar and will be returning in about 6 weeks and hope to have the same positive experience. More

Great service from the moment I dropped off the car until I picked it up. The service advisor gave me updates on the completion status. Service department addressed all recalls did an oil change all in just I picked it up. The service advisor gave me updates on the completion status. Service department addressed all recalls did an oil change all in just few hours. Service advisor changed front struts for free, even after realizing that the service wasn’t covered under warranty. More

Had my car ready right when they said they would, and they always do. The staff is always prompt and very professional and the service area is always clean. The only reason for not giving 5 stars is that they always do. The staff is always prompt and very professional and the service area is always clean. The only reason for not giving 5 stars is that on my last visit they said my AC system had been leaking for a while and I'm disappointed they didn't catch it as it was an expensive repair. But fast and all parts in stock so great. More

I’ve had a great experience with them so far. Nice waiting area. Always friendly. Did not do any work that didn’t need to be done :) waiting area. Always friendly. Did not do any work that didn’t need to be done :) More

On 4/23/21 I had my 2016 Impreza serviced at Bayridge subaru. Oil change, New York State inspection and new front brakes. The next day I went up to Massachusetts with my girl friend and did some hiking. subaru. Oil change, New York State inspection and new front brakes. The next day I went up to Massachusetts with my girl friend and did some hiking. On the way home I lost my brakes. It was terrifying. I was able to find a Subaru dealership in Pittsfield Massachusetts but by the time I got there it was closing. I had to find a hotel, get an Uber, and wait until the morning. The next morning the Subaru dealership said that the bleeder hose was never tightened and I lost my brake fluid. They charged me $120. I immediately drove to bayridge Subaru where I explained my story. After a while, they refunded me my $120 but I had to eat the hotel and also missing a day at work. Very upsetting that this place didn’t seem to understand the seriousness of this issue. This could have killed my girlfriend and I. I’ve been going here for years... I’ll never be back. More

Bought car yesterday. Fine test drive in vehicle. Easy signing up for new car. All paperwork done with ease Good financing and all done by salesperson Andre Arzuza signing up for new car. All paperwork done with ease Good financing and all done by salesperson Andre Arzuza More