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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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September 24, 2022

It’s been 12 days, the 2nd attempt and 1 phone call from my adviser for my 2021 Outback power lift gate malfunction. Still no progress…… More

by Redd
Recommend Dealer
No
Employees Worked With
Babayeva Annastacia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Bay Ridge Subaru responded

I am sorry to see that your issue remains unresolved. I would like to see what I can do to help you out and I hope you'll give me a call at your earliest convenience to discuss the matter further. Thank you for your feedback, Andrea Gerace - Service Manager - (718) 232-1900

August 19, 2022

The dealership is beautifully newly renovated. The waiting room was very comfortable and clean and even has free Starbucks coffee! Their service department is excellent. Marc went above and beyond More

by MSECCIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Bay Ridge Subaru responded

Thanks for your glowing review! We're thrilled Marc provided outstanding service and that you found Bay Ridge Subaru so accommodating. When we see words like this, we know we're doing our job right. We look forward to working with you again next time!

August 12, 2022

Marc, the service manager and his team of technicians (Umer) serviced my vehicle as the manufacturer outlined. I came in to have additional services performed, services not covered under warranty, with a More

by Gil S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Bay Ridge Subaru responded

Gil, it is gratifying to know that you were so well taken care of by Marc and our team! Thank you for choosing Bay Ridge Subaru and for sharing your experience. Drive safely until we see you next!

June 16, 2022

Brought our 2017 Subaru Outback in for New York State inspection and oil change. Mark got us out quickly and efficiently. Love Bay Ridge Service people. More

by PMEMGMCM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ruggiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Bay Ridge Subaru responded

Thank you for your review! We're delighted Mark and the rest of the team delivered excellent, fast service on your 2017 Subaru Outback's New York State inspection and oil change. We look forward to seeing you again at Bay Ridge Subaru!

Jun 16, 2022 -

Bay Ridge Subaru responded

Thank you for your review! We're delighted Mark and the rest of the team delivered excellent, fast service on your 2017 Subaru Outback's New York State inspection and oil change. We look forward to seeing you again at Bay Ridge Subaru!

June 14, 2022

Efficient and professional, nothing else to say, satisfied ok,ok,ok,ok,good job, that's all More

by Annmaridubrino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2022 -

Bay Ridge Subaru responded

Thank you for your 5 stars! We're glad the Bay Ridge Subaru team delivered quality service that shaped your positive experience. Have a wonderful day!

May 26, 2022

Exceptional service from sales, finance and service departments! Recommended by friend, would recommend to all. Thank you! More

by mbm1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robinson Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wildman
May 26, 2022 -

Bay Ridge Subaru responded

We appreciate it. Thanks so much for choosing Bay Ridge Subaru!

May 22, 2022

Work was completed as requested. Job was done within the time frame as promised. No other comments. More

by Kfzw28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robinson Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back again down the road!

May 18, 2022

Customer service, communication,and timeliness. Would not recommend this dealership to anyone horrible experience and service. More

by Sunshine777.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Babayeva Annastacia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gerace
May 19, 2022 -

Bay Ridge Subaru responded

I'm very sorry to hear that we let you down. We take pride in our customer service and I apologize for leaving a poor impression. Unfortunately, we aren't able to locate your information in our database. Please give me a call as I would like to learn more about your experience. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

April 29, 2022

service was excellent. employees was very nice and helpful. i will go back to them. More

by uzziahp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Bay Ridge Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Bay Ridge Subaru team. Drive safely, and we hope to see you back!

March 30, 2022

Good service and slow response. But I still recommend you come to get a good service in there. Also you can have free inspection for your car. It's very good service for the Subaru More

by WT1370
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patricia Schumacher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Bay Ridge Subaru responded

While I am pleased to hear you were overall satisfied with your service visit, I would like to apologize for the delayed response times. Thank you for sharing your feedback, as it helps us improve moving forward. I look forward to assisting you next time and earning those five stars. Thank you, Andrea Gerace - Service Manager - (718) 232-1900

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