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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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November 24, 2020

Excellent, professional, clean and attentive service as always! I highly recommend the dealership. Waiting area including restrooms are very clean. Sales and service staff are awesome. More

by J.Munoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
Nov 24, 2020 -

Bay Ridge Subaru responded

Thank you for your kind review as well as your five star rating. We are happy to hear that our team made your experience with us an excellent one. We hope to see you again soon. Best- Tom Ruggiero, Dealer Principal

November 24, 2020

They provided quick, thorough service! I often arrive at the dealership early. They never complain. They inquire about my visit and service me with excellence! More

by ADEOLAGMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel, Kiara Colon
Nov 24, 2020 -

Bay Ridge Subaru responded

Thank you for the kind words! It was a pleasure to work with you, and we invite you back at any time. Sincerely, Tom Ruggiero, Dealer Principal

November 23, 2020

Drive in for regular service quick & prompt, staff friendly and doing their job. Didn’t make appointment in advance just making phone call to ask instant service. More

by KIM.KONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Nov 23, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your vehicle service needs. We truly appreciate your business and the high rating. Have a wonderful week! Tom Ruggiero, Dealer Principal

November 23, 2020

I came in for my first oil change and my car was serviced quickly. I also needed to have wheel locks installed. All employees were friendly and competent. I was very pleased More

by ANG819
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Bay Ridge Subaru responded

Thank you so much for your great feedback for our service team. We are so glad to know of their outstanding care. Let us know if we can help you with anything else. Sincerely, Tom Ruggiero, Dealer Principal

November 23, 2020

The service was Excellent. My car is running like it's brand new. I was told exactly what was wrong with my vehicle and they were right..I'm very happy I went there.. More

by MARLONSEARS1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Bay Ridge Subaru responded

Thank you for your feedback and five star rating, Marlon. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

November 23, 2020

Professional and prompt attention to the problem with the car. The service was excellent. The staff were friendly & readily available to answer any questions. Had my dog with me, a bowl of water was quickly More

by EDISONWONG
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 23, 2020 -

Bay Ridge Subaru responded

Edison, thank you for your five star rating. We are extremely grateful for our staff and the services they provide. Thank you for choosing Bay Ridge Subaru for all your vehicle needs and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

November 23, 2020

Mark and Erick helped me. Both were very friendly and efficient. Brought in my car for an inspection and tire rotation and both were done very timely. More

by AMBERLEIGH.IORIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2020 -

Bay Ridge Subaru responded

Amberleigh, thank you for leaving us a 5-star review regarding your last visit. We appreciate you choosing us for all of your vehicle needs. Best- Tom Ruggiero, Dealer Principal

November 23, 2020

Clean, efficient , friendly. Very nice experience! The newly renovated space I’d also beautiful. (I don’t know what else to say... Just a very nice service experience!) More

by BERNARDJOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 24, 2020 -

Bay Ridge Subaru responded

Thank you for the five-star rating, Bernard! We greatly appreciate it and are happy that you found our services and facilities pleasant. Sincerely, Tom Ruggiero, Dealer Principal

November 19, 2020

I would have given a better overall rating if it weren't for the service department, and I mean the employee(s) that actually worked on my car. They seemed to be more interested in howling like wild animals More

by JoeBizOfNYC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Teti
Nov 24, 2020 -

Bay Ridge Subaru responded

We sincerely apologize and are troubled to hear your feedback, as the actions your are describing are unlike our team. We hope that the miscommunication and unusual delay does not deter you from visiting us again in the future. We truly appreciate your feedback and thank you for bringing this to our attention. Sincerely, Tom Ruggiero, Dealer Principal

November 18, 2020

Kayla was great. She was knowledgeable, clear in her communication and attentive. The service I received was great and the car is in great shape. Thanks to the service guys too! More

by SIRYELLOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Nov 18, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your service needs. To know that Kayla has taking such care in providing you with a great experience means everything. Have a great day and thanks again! Tom Ruggiero, Dealer Principal

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