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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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November 18, 2020

Completely professional, fast, informative, competent service. Friendly, helpful, one of the staff handled a maskless customer in very courteous but firm manner---despite pushback from the customer More

by HCORONGES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Nov 18, 2020 -

Bay Ridge Subaru responded

Thank you for the positive review and 5-star rating! We are happy to know that you had a good experience with us and we're glad you appreciated the initiative our staff took to ensure everyone was comfortable and safe. We hope to work with you again soon! Best, Tom Ruggiero, Dealer Principal

November 18, 2020

All personnel prompt courteous and efficient. I love my Subaru but why would you make your insulation out of some edible material? This is the third time My car has suffered damage More

by EOPPER303
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 19, 2020 -

Bay Ridge Subaru responded

Thank you for the good rating and for taking a moment to rate your recent experience with us! We're glad to know that our team has provided you with courteous and efficient service and appreciate your input. Sincerely, Tom Ruggiero, Dealer Principal

November 18, 2020

Clean fast reliable service in a comfortable environment. Highly recommend and can’t say enough about the cars and team over at bay ridge Subaru! More

by BROSCO1931
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Bay Ridge Subaru responded

Thank you for allowing us to handle you service needs. We're so glad to have you as a client and appreciate your recommendation. We look forward to serving you again soon. Best- Tom Ruggiero, Dealer Principal

November 18, 2020

I understand that I didn't have an appointment. I came in for a simple battery replacement and ended up waiting for over 3 hours. Somewhat disappointing and annoying to say the least. I'm planning on purchas More

by MGPIZZUTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 24, 2020 -

Bay Ridge Subaru responded

We apologize for any inconvenience we may have caused. Our team works diligently to get all clients in and out in a quickly and it appears we may have missed the mark. We hope that this unusual delay does not deter you from visiting us again the future, whether for sales or service. We look forward to providing you with 5-star service you deserve. Best Tom Ruggiero, Dealer Principal

November 18, 2020

great place to have car service, friendly service people and support staff. Sales people are very knowledgeable, while bringing the Legacy in for servicing visited the sales area and ordered a new 2021 Leg More

by THREESCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Bay Ridge Subaru responded

Congratulations on your new Legacy order! I am delighted to know that our team has serviced your existing Legacy well and has provided you friendly service. Thank you for shopping with us and we hope to work with you again soon. Sincerely, Tom Ruggiero, Dealer Principal

November 16, 2020

I made a service appointment with ease and upon my arrival I was greeted by service rep Marc who told me how long the job would take and he had my car ready well within the time he stated. Thanks Marc More

by VINNY1068
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Bay Ridge Subaru responded

Thank you for your feedback and five star rating, Vinny. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs; we're pleased to hear that Marc took great care of you. Sincerely, Tom Ruggiero, Dealer Principal

November 16, 2020

My wife brought our car in for service and they went above and beyond to make sure she was satisfied. From the moment she walked in she was treated better than she ever has been at any other dealership More

by DRKCAMPO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Bay Ridge Subaru responded

We're happy to hear that and glad we were able to help! We thank both you and your wife for your business here and for sharing your kind words. Take care! Best- Tom Ruggiero, Dealer Principal

November 16, 2020

The staff is polite and informative concerning a problem. I was also able to get an appointment within one day. The waiting area is nice. Ki More

by NELAMIN06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 17, 2020 -

Bay Ridge Subaru responded

Thank you for your 5 star review! We will always do our best to get any problems addressed quickly and efficiently for our customers! Thank you for choosing Bay Ridge Subaru and we hope to work with you again in the future. Best- Tom Ruggiero, Dealer Principal

November 13, 2020

Service was prompt, everything was COVID compliant, everything was great. Happy to continue to get my Subaru serviced at Bay Ridge Subaru and will recommend. More

by GRAIGADLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Nov 16, 2020 -

Bay Ridge Subaru responded

Thank you for your 5 star review, GRAIGADLER. We're so glad that our team was able to provide you with great service! Sincerely, Tom Ruggiero, Dealer Principal

November 13, 2020

Always fantastic service from everyone there, each and every visit, from the moment of arrival until leaving the service center. Courteous, professional, well spoken, prompt, etc.... More

by DMF280
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Nov 16, 2020 -

Bay Ridge Subaru responded

Thank you for the five-star review and kind feedback. We're so glad to know that you had a great experience with us! We're always happy to help. Have a wonderful day! Sincerely, Tom Ruggiero, Dealer Principal

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