Bay Ridge Subaru - Service Center

I brought my 2005 Outback in for the required airbag recall replacement. They had the work done in 2 hours which was 1 hour faster then expected. The staff was very professional and the new facility was recall replacement. They had the work done in 2 hours which was 1 hour faster then expected. The staff was very professional and the new facility was pleasant. Way to go guys! More

Quick, easy, and safe check-in process. My service needs were pretty small, but still the work was done quickly. And Kayla communicated clearly with me throughout. Overall very seamless. were pretty small, but still the work was done quickly. And Kayla communicated clearly with me throughout. Overall very seamless. More

We again had a very pleasant experience. Everyone was We again had a very pleasant experience. Everyone was very courteous from the moment we came in. Our wait time was very short. So pleased with this We again had a very pleasant experience. Everyone was very courteous from the moment we came in. Our wait time was very short. So pleased with this dealership I highly recommend them. More

Great experience with the Service Center. Quick service and staffs were friendly. Waited at the waiting room where it was clean and tidy. I am really happy with their service. and staffs were friendly. Waited at the waiting room where it was clean and tidy. I am really happy with their service. More

Brought my Outback in for 18K tune up. Mark checked me in.Very courteous, told me the work would take about 2 1/2 hrs.After 2 hrs Mark told me car was ready! Have been bringing my Outback here for general in.Very courteous, told me the work would take about 2 1/2 hrs.After 2 hrs Mark told me car was ready! Have been bringing my Outback here for general service since my purchase back in 2015. Will continue to service my car here!! More

Made appointment and 1.25 hours later I was out. Checked everything, completed state inspection, changed plates. From entering the service area to leaving...the staff was friendly , courteous and profession everything, completed state inspection, changed plates. From entering the service area to leaving...the staff was friendly , courteous and professional. It was a pleasant experience. More

Brought my Brand new vehicle in for service with loud knocking noise when shifting from reverse to park even showed them a video of the problem They basically ignored everything and told me they couldn’t knocking noise when shifting from reverse to park even showed them a video of the problem They basically ignored everything and told me they couldn’t find anything unusual Compared it to another vehicle which had a slight tapping sound nothing like mine so I left and told them I would see them soon if the problem persists They heard the noise and ignored it I am going to visit another service department soon and see what they tell me More

Was not a good overall experience and won't be returning -- as the communication wasn't good and/or prompt and the flow of customers with appts and w/out left me (with an appt) well behind drop-ins, etc. -- as the communication wasn't good and/or prompt and the flow of customers with appts and w/out left me (with an appt) well behind drop-ins, etc. I was also not kept up to speed on the progress of the car and waited an inordinate amount of time for a simple service appt. More

Reception was quick even though I was early.Sat Reception was quick even though I was early. Sat comfortably in lounge with coffee available. Problem was solved with no cost. Bla, bla, bla 25 wor Reception was quick even though I was early. Sat comfortably in lounge with coffee available. Problem was solved with no cost. Bla, bla, bla 25 words More

Everyone is very helpful, kind and thank you for offering coffee, tea and snacks. While waiting i had coffee and snacks so i was not bored at all coffee, tea and snacks. While waiting i had coffee and snacks so i was not bored at all More