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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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November 11, 2020

The quality of work was good, and the staff was friendly, but it shouldn't take 2 hours to do an inspection sticker and put on a license plate and ezpass. More

by mcat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Nov 11, 2020 -

Bay Ridge Subaru responded

Thank you for taking a moment to leave us your feedback. We apologize for the unusual delay and we understand time is valuable. We will revisit service times with out Department Staff in an effort to improve on customer experience. Thanks again and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

November 10, 2020

Great service and follow up to check if everything was done in a satisfactory manner. I also love the improvements and additional staffing to smoothly and seamlessly carry out any duties necessary to sol More

by HHGREY73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 10, 2020 -

Bay Ridge Subaru responded

So glad to hear you had a great service visit with us and that you appreciate the improvements we have made to make each process seamless. Thank you for choosing Bay Ridge Subaru and we hope you'll stop in again soon. Best- Tom Ruggiero, Dealer Principal

November 10, 2020

They ordered the wrong parts. Never contacted me when said parts arrived. Wasted my time and gas getting to your very inconvenient location. Very angry. More

by matthew.ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sabina Triunfel
Nov 17, 2020 -

Bay Ridge Subaru responded

Hi Matthew, thank you for taking the time to share your experience and concerns. We apologize for the inconvenience this has caused you, as it's our #1 priority to always ensure our customers are satisfied. If you wish to discuss this further, please give us a call and we'll be happy to talk with you. Best- Tom Ruggiero, Dealer Principal

November 10, 2020

Great customer service, they provided me a loaner every time I visited them. I had a very big job done on my vehicle and everything came up good, better than what I expected. More

by HECTOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
Nov 10, 2020 -

Bay Ridge Subaru responded

Hector, thank you for your valuable feedback and the good rating. We're so pleased to know that your service went over smoothly and that you were happy with the loaner. Sincerely, Tom Ruggiero, Dealer Principal

November 09, 2020

I decided to give them a try and I do not regret this decision. Excellent service! Quality of service was great and I was in and out extremely quick! I will definitely go back! More

by Sam M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Nov 09, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your recent service needs, Sam. It's an honor to have you as a valued customer and we are pleased to know you received fast and great service from our team. Have a fantastic week! Tom Ruggiero, Dealer Principal

November 09, 2020

I was greeted promptly and politely. My car was quickly assessed and taken in for service. Marc was very clear about the service and how long it would take. More

by glynnie05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Bay Ridge Subaru responded

Glynnie, your feedback means so much to us and we thank you for the 5-star rating. To know that Marc handled your visit promptly and politely made our day. Thank you for your business and we hope to see you again soon. Tom Ruggiero, Dealer Principal

November 09, 2020

Excellent and timely service. Friendly and communicative staff. Went in for servicing for my Subaru Forester and was out in less than an hour! I highly recommend Bay Ridge Subaru! More

by PA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Bay Ridge Subaru responded

We're happy we could assist with your Forester service PA. Thank you for choosing Bay Ridge Subaru and we look forward to your next visit. Have a fantastic day! Sincerely, Tom Ruggiero, Dealer Principal

November 09, 2020

Great service and fast service, they gave me a good loaner car while my car was being serviced. So I as happy with their service More

by ARYEH91
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Nov 09, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru as your preferred service provider, ARYEH91. It's great to see that your recent visit was fast and that you left happy. If you need anything else, please don't hesitate to drop by. Warn Regards, Tom Ruggiero, Dealer Principal

November 06, 2020

Excellent dealership with great service. They very attentive and care about the customers needs. I will recommend the dealership to friends and family in the future. More

by LESBRES
Customer Service
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cornelius Middleton, Alicia Sena
Nov 09, 2020 -

Bay Ridge Subaru responded

Thank you for your business and recommendations, Les! We're so pleased to have provided with fast attentive service and we hope we can be of assistance again soon. Sincerely, Tom Ruggiero, Dealer Principal

November 06, 2020

Good timely and friendly service. I was able to drop off my car and arrive at work on time. They quickly addressed all of my car concerns and I had my car back by noon. More

by ITERRYMCG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Bay Ridge Subaru responded

Thanks for taking a moment to leave us this 5-star rating and great review. We are so glad we could be of service and thank you for choosing Bay Ridge Subaru. Best- Tom Ruggiero, Dealer Principal

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