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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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October 10, 2020

My experience exceptional the level of professionalism was refreshing and the time taken to explaining things about my new vehicle was wonderful thanks to the team More

by HILLARYBROOKLYN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank
Oct 12, 2020 -

Bay Ridge Subaru responded

Hillary, thank you for sharing your awesome review. We're glad to know that our team was refreshing, as well as professional. We hope to see you again very soon. Sincerely, Tom Ruggiero, Dealer Principal

October 09, 2020

Car failed to start. Subaru Roadside service towed the car. The battery was faulty and it was fixed without charge. Recall service was done at the same time More

by Donna K
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 09, 2020 -

Bay Ridge Subaru responded

Donna, thank your for taking a moment to leave us this feedback. We are sorry to hear that you were experiencing trouble with your battery. However, it's great to know that our service team was able to to take care of the battery and recall with no additional charge to you. If there is anything else we can do for you, please give us a call anytime. Best- Tom Ruggiero, Dealer Principal

October 08, 2020

Very pleasant experience! Service providers are professional, thorough and quick. They communicate clearly to explain and offer options. I will not hesitate to return when I need service. More

by ILENE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Stephanie Dirani, Kayla Rodriguez, Sabina Triunfel
Oct 08, 2020 -

Bay Ridge Subaru responded

Hi Ilene, we're glad to handle your service needs and are happy that you found your experience pleasant. We hope to see you again and thank you for the five star rating. Sincerely, Tom Ruggiero, Dealer Principal

October 08, 2020

Bay Ridge Subaru seems to really have their act together where it comes to COVID safety. I've been extra careful all this time and was nervous bringing my car in for diagnostics. I felt instantly better w More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 08, 2020 -

Bay Ridge Subaru responded

We're so happy to receive such appreciation for our safety procedures and extra measures we take to ensure everyone is comfortable and stays healthy. Your detailed feedback is so important to us and we can't thank you enough for your visit. Until next time, be well, and safe travels. Best, Tom Ruggiero, Dealer Principal

October 07, 2020

Amazing customer service! The employees at this dealership are super friendly and knowledgeable. They value your time-appointments are timely and you are always kept informed More

by QUIGMISTER13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Ruggiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
Oct 07, 2020 -

Bay Ridge Subaru responded

We appreciate the 5 star review and are so glad that we were able to handle your service repairs timely. Thank you for choosing Bay Ridge Subaru and we look forward to your next visit. Warm Regards, Tom Ruggiero, Dealer Principal

October 07, 2020

They were very thorough with finding solutions. The wait is worth it, if you want the best for your car. I’ve avoided a huge overcharge from a regular mechanic who didn’t understand the car. If you want the More

by tashnaforrest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 07, 2020 -

Bay Ridge Subaru responded

I'm glad to hear that you trust our work and services. It is our goal to deliver 100% customer satisfaction and we see Kayla did just that. Please give us a call or stop in, if there is anything else we can help you with. Warm Regards, Tom Ruggiero, Dealer Principal

October 07, 2020

One of the best Subaru dealers in the tri state area. Excellent service great courtesy staff. My forever dealer! Keep up the great work Bay Ridge Subaru! More

by SRVENOMBOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre Arzuza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry (from parts department), Kayla Rodriguez
Oct 08, 2020 -

Bay Ridge Subaru responded

It's been a pleasure handling your recent service visit SRVENOMBOY! Your positive feedback is so meaningful and hearing that we are your forever dealer made our day even better. Looking forward to your next visit, have a fantastic day! Best- Tom Ruggiero, Dealer Principal

October 06, 2020

Took my Subaru Forester for inspection. Service was fast and very good. The service department workers are friendly and professionals! Leased my forester from this dealership! Very happy with their service. More

by EKNAPP7790
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Oct 06, 2020 -

Bay Ridge Subaru responded

Thank you for sharing your five star service experience with us. We appreciate that you found your service experience with out team a delightful one that you recommend it. Thank you for being a happy and valued customer of Bay Ridge Subaru and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

October 06, 2020

Took my Outback for tire pressure warning light that wouldn't go away, service was fast and issue resolved! Did a little bit of work while waiting in the very pleasant waiting area. More

by JESSJCAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Stephanie Dirani, Kayla Rodriguez, Sabina Triunfel
Oct 06, 2020 -

Bay Ridge Subaru responded

Jess, I'm so glad you enjoyed your experience with us and that you found our waiting area pleasant. Thank you for choosing Bay Ridge Subaru for your service needs and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

October 06, 2020

Everyone was friendly, and find ways to help despite it being busy. The tech department was working with the headquarters to figure out my problem. Marc seemed a bit robotic, saying it just to say it. Ever More

by Subaruforester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
Oct 07, 2020 -

Bay Ridge Subaru responded

We appreciate your review regarding Marc. He's an exceptional employee that is very professional and sometimes that can seem a bit robotic. However, we assure you, he has your best interests at heart. Thank you again for your feedback and business. We hope to work with you again soon. Warm Regards, Tom. Ruggiero, Dealer Principal

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