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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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October 06, 2020

They are reliable and always there to help us. They comminicate well and answer questions when asked and explain procedures.General satisfaction after Subaru car repair. More

by JVENEROSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Bay Ridge Subaru responded

Thank you for the 5-Star rating JVENEROSO! We're thrilled to hear you found our services reliable and that you appreciated our teams communication. Thank you for choosing Bay Ridge Subaru, we're always glad to help. Best Tom Ruggiero, Dealer Principal

October 05, 2020

I was very happy with the service and the staff could not have been nicer very polite and they even gave me a ride back to my office with a super nice driver thank you More

by czupnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 05, 2020 -

Bay Ridge Subaru responded

Thanks very much for your fair review. I'm glad you enjoyed your recent visit with us and our team has done a job well done. It's something we've worked hard on and we're pleased our efforts resonated with you. Warm Regards, Tom Ruggiero, Dealer Principal

October 05, 2020

Brought car in for 1st service ever, plus the NYS inspection. I thought it would take a while so took a long walk, but to my pleasant surprise car was ready very quickly. I dealt with Kayla who wa More

by SBENIGMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 06, 2020 -

Bay Ridge Subaru responded

I'm so glad you enjoyed your service experience with Kayla. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs and we hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

October 05, 2020

Kayla at reception, was very helpful , knowledgeable and informative. Dave, the technician, was also very helpful and thorough with explaining some technical issues I was having More

by albi2581
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Oct 06, 2020 -

Bay Ridge Subaru responded

Thank you for your kind review; it's been a joy handling your service needs. We'll be sure to pass along your comments to Kayla and Dave! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day. Tom Ruggiero, Dealer Principal

October 05, 2020

Bay Ridge Subaru has been my service center for four models over 20 years. I'm my experience they've always provided respectful and responsible customer service. I can't comment on the economics as I ha More

by Stick shift Forester driver
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina in service dpet.
Oct 06, 2020 -

Bay Ridge Subaru responded

Thank you for the positive feedback and for bringing the staff update to our attention! We are delighted to know that you had a good experience with us throughout the years and that our team has been outstanding to work with. If there is anything else we can do for you please let us know. Sincerely, Tom Ruggiero, Dealer Principal

October 04, 2020

The service Dept rose to the occasion when my battery failed they lead by Mark quickly got my vehicle into their facility where the battery was replaced on a 2020 forester More

by JOEVETTE62
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor
Oct 05, 2020 -

Bay Ridge Subaru responded

JOEVETTE62, it has been our pleasure taking care of your battery issue on your 2020 Forester. Remember, Marc is always here to help should a future need arise. Safe Travels, Tom Ruggiero, Dealer Principal

October 03, 2020

The team at Bay Ridge Subaru always friendly, helpful and courteous. They always take care of you like your part of the family. You can always trust them to take car of your Subaru. More

by BluSubie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos, Kayla Rodriguez
Oct 05, 2020 -

Bay Ridge Subaru responded

It's always a pleasure seeing you. Thanks so much for your perfect score and trust. We're happy to help you and are looking forward to your next visit. Best, Tom Ruggiero, Dealer Principal

October 03, 2020

This is a fantastic operation. They are always efficient and helpful. They never take long and they do really great work. I have never questioned a single recommendation. More

by COUSINS.JONATHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Stephanie Dirani, Kayla Rodriguez, Sabina Triunfel
Oct 05, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle your auto service needs. Your positive feedback is appreciated and we look forward to serving you again soon. Sincerely, Tom Ruggiero, Dealer Principal

October 02, 2020

Prompt, work matched estimate, and the waiting area is comfortable. The staff communicates the entire time and took great care of my car. Thanks so much! More

by MINDBURRP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Bay Ridge Subaru responded

Your opinion means so much to us! We work hard to provide good communication and we’re happy to hear our service team hit the mark for you. Come back and see us soon. Best Tom Ruggiero, Dealer Principal

October 02, 2020

I wanted to have some accessories installed, and the service center where I bought my car wanted to charge an outrageous amount of money to install. I’m a tech, and I read every install guide before I d More

by mforkash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica , Kayla Rodriguez
Oct 05, 2020 -

Bay Ridge Subaru responded

We really appreciate you taking the time out to share your experience with us and we're so happy we could help. Marc and Kayla are truly gems to have on our team and its awesome to see that they both helped you with the same level of expertise! We look forward to working with you again in the future! Sincerely, Tom Ruggiero, Dealer Principal

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