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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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September 24, 2020

Service was excellent and waiting for car was pleasant in a very nice room. Communication re charges and timing was accurate, definitely would continue to use. I think I worked with Marc D'Ottavio and was More

by CAMPANILESANDRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Dirani
Sep 24, 2020 -

Bay Ridge Subaru responded

Thank you for your recent service visit and for taking a moment to tell us about your experiences with Marc and Stephanie. We truly value your opinion and appreciate the high praise. We look forward to seeing you again soon! Warm Regards, Tom Ruggiero, Dealer Principal

September 23, 2020

Always great service when I come for tire issues or oil change. There is always someone cleaning surfaces which is a plus now a days. More

by CAMPOS.NATALIE64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Sep 23, 2020 -

Bay Ridge Subaru responded

Thank you for the excellent review, Natalie! The safety of our customers and team members is so important to us, we appreciate that you noticed our efforts. We look forward to the opportunity to service your vehicle again soon. Sincerely, Tom Ruggiero, Dealer Principal

September 23, 2020

Pls know that my overall experience with Bay Ridge Subaru is EXCELLENT!! All my service calls for my 2012 Impreza over the years have always been great ! Marc D'Ottavio has always been helpful, courteous a More

by CDPWPB@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Bay Ridge Subaru responded

Thanks for the high praise and for being such a loyal customer! We're elated to hear that Marc and our team have done such a tremendous job taking care of your Impreza needs. We look forward to seeing you again soon. Sincerely, Tom Ruggiero, Dealer Principal

September 23, 2020

I have bern using Bay ridge Subaru Dealership service Dept for all my service needs. They are fast, clean and thorough! Your waiting time is super short Compared to other service departments I have been More

by Guardianangel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Sep 24, 2020 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru as your preferred Service Center! Your kind words mean so much to us and we hope to see you again soon. Safe Travels, Tom Ruggiero, Dealer Principal

September 22, 2020

The service is good, but could be better. If waiting times could be drastically reduced, I feel that the service would be much better for me and other customers alike. More

by AJW_922101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Sep 23, 2020 -

Bay Ridge Subaru responded

Thank you for your feedback as it helps us to focus on areas where we may have an opportunity to improve upon. We are delighted to know that you are happy with your overall service experience and apologize for any delay we may have caused due to the unintentional wait. Sincerely, Tom Ruggiero, Dealer Principal

September 22, 2020

The staff was very friendly. Everything was done in a timely manner. And everything was nice and clean. Was very happy with the service done. Have no complaints. More

by RALS00
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Stephanie Dirani, Kayla Rodriguez, Sabina Triunfel
Sep 22, 2020 -

Bay Ridge Subaru responded

It's always great to receive positive feedback; thank you for the kind words! I look forward to the opportunity to service your vehicle again soon. Have an amazing day! Sincerely, Tom Ruggiero, Dealer Principal

September 21, 2020

The sales and service was first-rate and can't say enough about rep Chris Malone who was straight-forward and extremely helpful and personable with us. He made the difference for us and we have recommended h More

by LOCONNOR348
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Bay Ridge Subaru responded

We're So glad to hear that Chris helped to make your experience with us a great one! Congratulations on your new vehicle and thank you for the recommendations. Best, Tom Ruggiero, Dealer Principal

September 21, 2020

Great service from Sabina in the service department. In and out for an oil change and state inspection. Keep up the great work Bay Ridge Subaru. More

by jrtaylor76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Sep 24, 2020 -

Bay Ridge Subaru responded

Thank you for the high rating, your feedback is so important to us! We look forward to the opportunity to handle you service needs again soon and will surely relay the message to Sabrina for you! Sincerely, Tom Ruggiero, Dealer Principal

September 21, 2020

Everyone tried to be helpful ,professional and caring! I appreciated the valet pick-up of my vehicle ! The car was returned to me in a timely manner and was clean and all things were addressed! More

by SRICHMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan, Brandon, Andrew, Alicia Sena, Stephanie Dirani, Kayla Rodriguez, Sabina Triunfel
Sep 24, 2020 -

Bay Ridge Subaru responded

SRICHMA, thank you for choosing Bay Bridge Subaru for your recent service visit. Your kind words mean so much to us and it's nice to see that our team met all of your expectations in a timely fashion. Best, Tom Ruggiero, Dealer Principal

September 21, 2020

Always a good experience. The service personnel are friendly, knowledgeable, and keep you informed at all stages of work. The show room is very comfortable. To make your wait even more comfortable, the More

by BillFromBrooklyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
Sep 22, 2020 -

Bay Ridge Subaru responded

Bill, thank you for sharing your recent experience with us. I'm elated to hear that everything was to your liking and appreciate the high star rating. Safe Travels! Sincerely, Tom Ruggiero, Dealer Principal

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