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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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August 27, 2020

My service experience was excellent! My car was promptly seen at the appointed time, and everyone at the dealership was courteous and friendly. Highly recommended! More

by BIALZA.IVY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Bay Ridge Subaru responded

We appreciate the excellent review, Ivy. Let us know if there is anything else we can help you with. We look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal

August 27, 2020

Thank you for being there for my Impreza Bay Ridge! My Hatchback needed a great deal of care and you both diagnosed and resolved all the issues accurately, quickly and the service could have not been more More

by MW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea, Kayla Rodriguez
Aug 28, 2020 -

Bay Ridge Subaru responded

MW, Thank you so much for your 5 STAR rating. We here at Bay Ridge Subaru are always thankful for great customers. Hope you have an amazing day today. Sincerely, Tom Ruggiero, Dealer Principal

August 26, 2020

Courteous, friendly and excellent service. The entire visit was a wonderful experience. My Advisor Mr. Marc L. D. was welcoming, informative and professional. Thank you very much for your wonderful serv More

by ELLENXLR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Bay Ridge Subaru responded

Thank you so much for the positive review, Ellen. Our staff, especially Marc, will be thrilled to hear of your exceptional experience! Sincerely, Tom Ruggiero, Dealer Principal

August 25, 2020

Unbelievable customer service, inviting waiting area, informative staff that updated us regularly. This is my 3rd time here to get my oil changed because I bought the service package when I bought the br More

by SARRINBRASCHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Otero, Alvaro Armas
Aug 26, 2020 -

Bay Ridge Subaru responded

Thank you for the positive feedback! We are happy to know that our team and service satisfactory. We look forward to your next visit. Sincerely, Tom Ruggiero, Dealer Principal

August 24, 2020

They made up unnecessary, bogus charges for replacement or repair. Don't go here, you will spend way more than you have to! Better to go to your local auto repair shop. More

by 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kayla Rodriguez
Aug 25, 2020 -

Bay Ridge Subaru responded

We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

August 24, 2020

Prompt, friendly, professional, and adept service. Everything was completed on-time to my satisfaction. Glad to have them as my go-to car service provider! More

by atraub12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember names
Aug 25, 2020 -

Bay Ridge Subaru responded

Thank you for the positive review and rating! We are delighted to know that you had a 5-star experience with us and to know that our team members were great to work with. We are always here to help! Sincerely, Tom Ruggiero, Dealer Principal

August 24, 2020

Thank you for providing me with a loaner car even though this was a recall and therefore no charge to me. Thanks also for the extra service. More

by LeeBee386
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena
Aug 25, 2020 -

Bay Ridge Subaru responded

We appreciate the excellent review, LeeBee386. Let us know if there is anything else we can help you with. We look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal

August 24, 2020

From the moment I arrived, everything was totally organized. Marc was extremely helpful and efficient with details. I was contacted by text and my car ready in a timely fashion. I’m sure I will re More

by mcabral5864
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Bay Ridge Subaru responded

Thank you for the positive feedback! We are happy to know that Mar was helpful and efficient! We look forward to taking care of all your vehicles needs in the future. Sincerely, Tom Ruggiero, Dealer Principal

August 24, 2020

Another great customer service experience. These people know what they're doing, they get things done efficiently, and they are friendly. I wish I had started coming here two years ago! More

by craiginnyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Bay Ridge Subaru responded

We are pleased to hear you had such a positive experience with us, Craig! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road! Sincerely, Tom Ruggiero, Dealer Principal

August 24, 2020

Phoned the dealership about two weeks prior to schedule my appointment. They took me in on time, confirmed the work I had requested, and gave me a timeframe for when my car would be ready. Service was done More

by SWC6JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Bay Ridge Subaru responded

Thank you for the positive feedback! We are delighted to know that you found your experience and our team to be great and we appreciate you recommending us. We are always here to help! Sincerely, Tom Ruggiero, Dealer Principal

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