Bay Ridge Subaru - Service Center

I called Subaru on 7/18 to see if I could bring my car in for service in a couple of days since a part of the undercarriage was hanging down, I never got a callback. I brought my car to a nearby garage on 7 for service in a couple of days since a part of the undercarriage was hanging down, I never got a callback. I brought my car to a nearby garage on 7/23 where I was shown that my car had a rotted subframe that could break if I hit a big bump. This surprised me since my car was in the Subaru Service Center on 6/13/20 for an inspection and 12/16/19 to resolve a check engine problem. Why wasn't the rotted frame caught then? I brought my car into Subaru on 7/24 where the problem with the rotted subframe was replaced. That said, part of the undercarriage is still hanging down and wasn't fixed. I think that should have been an evident problem to fix. Sadly, I'm not seeing the attention to quality that I've seen in the past. More

Very good service Timing was perfect The service little Very good service Timing was perfect The service little bit expensive Overall everything else was good I will be back to service again my car Very good service Timing was perfect The service little bit expensive Overall everything else was good I will be back to service again my car in this dealership. More

Great dealership,very professional staff,quick and reliable service-never waited more than 1,5hr.Everything is very well organized.Having good experience with them reliable service-never waited more than 1,5hr.Everything is very well organized.Having good experience with them More

AC stopped working Amazing experience with Andre. He really kept me informed on the repairs and very detailed on other things that I would need to consider for future m Amazing experience with Andre. He really kept me informed on the repairs and very detailed on other things that I would need to consider for future maintenance. Very trustworthy and helped me get me $1200 bill reduced so it wasn't such a financial burden. Lounge area is absolutely great. More

Fast, no hassle arm-wrestling service crew! Told oil change, that’s it. I love their new waiting area too! Free Starbucks Coffee dispenser and free fast wifi! change, that’s it. I love their new waiting area too! Free Starbucks Coffee dispenser and free fast wifi! More

First service visit , very pleased with how everything went ! I hope in the future the experience remains the same ! I've had a past with Island Subaru , and with time that soured !! went ! I hope in the future the experience remains the same ! I've had a past with Island Subaru , and with time that soured !! More

nothing to complain about. Painless and fast service. .pleasant experience and loved the waiting area. Had my car back by the time I had a cup of coffee. Great. Painless and fast service. .pleasant experience and loved the waiting area. Had my car back by the time I had a cup of coffee. Great. More

I wasn’t happy I waisted all day at the dealer shop unfortunately problem wasn’t fixed I will drop my car to the shop Tuesday and leave it dealer needs more time to work with my car to find out the pro unfortunately problem wasn’t fixed I will drop my car to the shop Tuesday and leave it dealer needs more time to work with my car to find out the problem that my car has right now. More

From the moment I arrived I was greeted with excellent customer service ...the professionalism was great... I felt special while being treated for the reason I came in...Great customer service customer service ...the professionalism was great... I felt special while being treated for the reason I came in...Great customer service More

Had a great experience, the waiting room was on the small side but they kept everyone at least 6 ft. Apart...due to covet 19. Didn’t have to wait long. side but they kept everyone at least 6 ft. Apart...due to covet 19. Didn’t have to wait long. More