Bay Ridge Subaru - Service Center

The service was quick and easy. It was a great experience. I’ve been to other Subaru’s in NY, hands down the best one. I’m not sure whom I worked with m, but kudos to them. experience. I’ve been to other Subaru’s in NY, hands down the best one. I’m not sure whom I worked with m, but kudos to them. More

Great hands on service Recently purchased a Subaru and started taking my car here for service. The team is thorough, working on the issue you came in with and identifying ot Recently purchased a Subaru and started taking my car here for service. The team is thorough, working on the issue you came in with and identifying other areas to address. Never any pressure to act on them for service. Recently there was an item that was missed. After calling in about it, rather than have me return to their location, the technician was dispatched to my location and corrected the issue onsite. Excellent service and glad I have them in the area! More

lack of following rules The person who drove my car into the service area did not wear a mask in my car. I had to ask her to put one on. I saw 2 service staff with their ma The person who drove my car into the service area did not wear a mask in my car. I had to ask her to put one on. I saw 2 service staff with their masks pulled down only covering their mouth. The person who took my payment also only had her mask covering her mouth. I only saw one hand sanitizer dispenser. No signs saying that masks are required. Repair staff did not have any face coverings on when they came into the area where payments are made. I have purchased 2 vehicles from you and only use your service department for maintenance and repairs. I've always been satisfied with the service however I am very disappointed with the lack of following rules during the pandemic. More

Excellent Experience I only have nice things to say about Joseph Teti. He made everything quick and easy. Problem is - we end up buying a car every time we're there. I only have nice things to say about Joseph Teti. He made everything quick and easy. Problem is - we end up buying a car every time we're there. LOL - we're on are second Subaru. Now that the kids are driving, we will be back to see Joe soon. More

Excellent Service Came in to get a recall serviced and it could not have been smoother. Everything was done efficiently and on time. Staff is super friendly and waiting Came in to get a recall serviced and it could not have been smoother. Everything was done efficiently and on time. Staff is super friendly and waiting area was spaced for social distancing and spotless. I will be back for sure! More

In general great, but made a fairly big mistake this time The dealership is great. Made a careless error last time I was in. I told them I had a slow leak in the front right tire when I brought it in. Afte The dealership is great. Made a careless error last time I was in. I told them I had a slow leak in the front right tire when I brought it in. After waiting almost 2 hours, they told me there was nothing wrong with the car ( in itself commendable for a dealership, as opposed to finding something to charge me for). Then I waited another 2.5 hours for them to change the tire. Relaying this feedback to support future improvements. More

Terrible. My wife and I paid for tire insurance with you when we bought our car. When we called to schedule a tire repair, we were transferred a number of times My wife and I paid for tire insurance with you when we bought our car. When we called to schedule a tire repair, we were transferred a number of times and never got any of the answers we were looking for. Instead, we were almost completely ignored and brushed off. Now we're left wondering why we paid 500 dollar insurance in the first place? Have we been ripped off? We'll be getting our tire fixed elsewhere and sending the bill to Subaru. Let's see if they do the right thing. More

Excellent! Detailed information provided by service team inspired confidence and wise decision making regarding my vehicle. The overall environment is calm so I Detailed information provided by service team inspired confidence and wise decision making regarding my vehicle. The overall environment is calm so I am able to relax and take a nap. More

Missing Management I brought my car in at 9am for a 30k and inspection. At 10:30 I got a call breaks were needed I said yes she said ready about noon. I came in at 11: I brought my car in at 9am for a 30k and inspection. At 10:30 I got a call breaks were needed I said yes she said ready about noon. I came in at 11:30 and asked for update the man ion the office said he’d come to me with one in a couple of minutes. He never did. 90 minutes later I checked in an was told and hour. 30 minutes later I saw my care get driven in. More than an hour later still not ready. Any time I asked for an update I got nothing. ADDITIONALLY multiple staff weren’t wearing masks and the valet kept having his around his chin. Manager was completely absent AND several other people complained about the same issue with inaccurate and lack of time information. More

Just brought my car in to take care of the airbag recall. Good service , although i was hoping for the free oil change as advertised .. . recall. Good service , although i was hoping for the free oil change as advertised .. . More