Bay Ridge Subaru - Service Center

Respectful sales staff, smooth service Talking with Chris was the first time I didn't feel my intelligence was not insulted talking with a dealership sales agent. I understood that it is pa Talking with Chris was the first time I didn't feel my intelligence was not insulted talking with a dealership sales agent. I understood that it is part of his job to maximize his bonus (or however that works) and he respected that I have done my research before coming to the dealership. The recall and checkup services were also smooth. More

Friendly professional service. Comfortable waiting area. Clean and stocked with refreshments and snacks. They take social distancing seriously. I did have a coupon for a few dollars off which I mentioned at Clean and stocked with refreshments and snacks. They take social distancing seriously. I did have a coupon for a few dollars off which I mentioned at the outset. I was told to show it at check out. I forgot and did not get to use it. Perhaps it could have been noted on service ticket. I also feel if the charges for my A/C and brakes were less money I would probably have gotten those jobs done there. More

Great service. Attentive staff. Immaculate waiting area and bathroom. A wonderful selection of vehicles in the showroom. Competitive prices. Overall highly recommended. Very satisfied customer. and bathroom. A wonderful selection of vehicles in the showroom. Competitive prices. Overall highly recommended. Very satisfied customer. More

Great customer service Made an appointment to get my car serviced at a specific time and Mark D'Ottavio and the team at bay ridge Subaru took very good care. They are always Made an appointment to get my car serviced at a specific time and Mark D'Ottavio and the team at bay ridge Subaru took very good care. They are always friendly, courteous and very professional. Quick and great service for my car. More

Excellent service with taking car in and even though they say over 4 hours wait time I had my cat in 3. Waiting room was comfortable and checkout was smooth they say over 4 hours wait time I had my cat in 3. Waiting room was comfortable and checkout was smooth More

Complimentary inspection. After bringing in my 2019 Crosstrek for the complimentary inspection, after waiting an hour, I was told that in order to go forward with the inspectio After bringing in my 2019 Crosstrek for the complimentary inspection, after waiting an hour, I was told that in order to go forward with the inspection I would need to pay $211 to replace a broken plastic rear light casement. I asked whether the brake light and turn signal were operational and was told they were. Despite that, I had to pay for the $211 repair before they would do the inspection. I took my car back and went to a local gas station near my house and was given an inspection after confirming the brake light and turn signal were operational. In the future, I will bypass Subaru's complimentary oil changes and inspections. In two years when my lease expires, I will not be dealing with Subaru for my next car. There are plenty of other choices out there. More

Good Experience - if not desire outcome Unfortunately we were not able to lease a vehicle in the end, but this was no fault of the service received during out experience with Subaru. Corneli Unfortunately we were not able to lease a vehicle in the end, but this was no fault of the service received during out experience with Subaru. Cornelius was really helpful and responsive throughout, despite the undesired outcome. More

Awesome Service This is the second time I've been to this facility and both times I've been treated with awesome service. I would definitely come back. This is the second time I've been to this facility and both times I've been treated with awesome service. I would definitely come back. More

Andre Arzuza, was the only Sales in the Department to help me buy the car and Roy Malinov, Finance. Service Advisor, E. D' Amato,***** David, the tech, ***** help me buy the car and Roy Malinov, Finance. Service Advisor, E. D' Amato,***** David, the tech, ***** More

Dropping the car off was no problem and I got it back the same day which was good, but upon arriving home I noticed dashboard lights that were not functioning. Further investigation found the dashboard light same day which was good, but upon arriving home I noticed dashboard lights that were not functioning. Further investigation found the dashboard light dimmer switch was pushed through the dashboard panel and no longer accessible. I called the dealer, spoke with someone about the issue, and sent photos. I was never called back about how the issue would be rectified. I’m extremely disappointed in the Lack of concern your dealership has for a customer with a very legitimate complaint. More