Bay Ridge Subaru - Service Center

Very good. Brought my Outback in for oil change and New York State Inspection. Service was done quickly without any delay. Mark was great even though he was do Brought my Outback in for oil change and New York State Inspection. Service was done quickly without any delay. Mark was great even though he was doing a lot because people had called in sick. More

First visit to dealer for recall I have 3 Outbacks in my company that were purchased in NJ and we always dealt with the dealer there which is excellent. Because of COVID I no longer d I have 3 Outbacks in my company that were purchased in NJ and we always dealt with the dealer there which is excellent. Because of COVID I no longer drive into the office and I needed to service a 2010 Outback with 56,000 closer to where I live , in Brooklyn. My friends have purchased cars from this dealership and were very satisfied with their transactions and service. I decided to take it there instead of driving to NJ. The car was ready when promised, the staff was pleasant and cordial, while having the car there they took their time and examined the entire car. I think they gained me as a customer. Since this was a recall I can't comment on pricing. More

Two trips instead of one Made appointment to fix mirror and asked to make sure mirror in stock. Mirror needed painting so had to make two trips. And second trip took over an h Made appointment to fix mirror and asked to make sure mirror in stock. Mirror needed painting so had to make two trips. And second trip took over an hour, just to attach a mirror. More

Express service was just that. Professional, courteous, friendly staff. It's a pleasure dealing with everyone there., It's very convenient offering Express service as I now live out Professional, courteous, friendly staff. It's a pleasure dealing with everyone there., It's very convenient offering Express service as I now live out of state and was able to drive in without an appointment. More

I had a great experience at Bay Ridge Subaru I did not have an appointment on Monday 7/6/20 when I had to bring my vehicle for service. My car would not start I was able to get a jump start thru I did not have an appointment on Monday 7/6/20 when I had to bring my vehicle for service. My car would not start I was able to get a jump start thru Subaru Roadside service, and brought my vehicle once started right to Bay Ridge Subaru. Even without an appointment, they still were able to help me and repair my vehicle the same day. My battery died and they were able to give me a new one the same day. The service Advisor Marc D'Ottavio is so helpful and pleasant to deal with. This was only the second time I brought my vehicle there for service, and they could not have treated me any better then they did. Marc is exceptional at what he does, it is a pleasure to deal with him. Overall my experience was great. I am happy I chose a Subaru, and even happier that I choose to service my vehicle at Bay Ridge Subaru. More

Long wait but understandable Typically when I make an appointment 2 weeks in advance I didn't expect a long wait time. But I did. I understand it's a tough time for all of us and Typically when I make an appointment 2 weeks in advance I didn't expect a long wait time. But I did. I understand it's a tough time for all of us and we're all trying to keep safe. At the same time, there were people serviced there that hasn't made an appointment which pushed our line much further and I sat in the break room for a long time. It's unfortunate that it has hinder my work schedule but nothing I can control. I wish there was more timely management for those that have made appointments and pacing those that have not. More

They stayed true to the time in which the service was scheduled to be completed. Service was professional and friendly. I highly recommend this place. scheduled to be completed. Service was professional and friendly. I highly recommend this place. More

I’m very happy with the service at Bay Ridge Subaru. The pick up & delivery service during this time was extremely helpful. It allowed me to have the car repaired. pick up & delivery service during this time was extremely helpful. It allowed me to have the car repaired. More

Everyone was very helpful. Though I didn’t remember specific names. Went in for a brake lamp recall service. Took longer than expected, but it was a safe, comfortable process. specific names. Went in for a brake lamp recall service. Took longer than expected, but it was a safe, comfortable process. More

Great service, brought the car in for some noise and they fixed it in time for the holiday weekend. Even had the mechanic test drive it to make sure. fixed it in time for the holiday weekend. Even had the mechanic test drive it to make sure. More