Bay Ridge Subaru - Service Center

Rockford Fosgate upgrade Dropping one star because of a snafu; miscommunication between parts dept and technician led to my radio being replaced instead of audio being upgrade Dropping one star because of a snafu; miscommunication between parts dept and technician led to my radio being replaced instead of audio being upgraded, which is what I ordered. Customer rep apologized and gave me discount, so was happy with their reaction. More

First oil change - 3K Excellent service - completed in a timely manner. Waiting area is clean and well kept. Noticed employee cleaning the area for COVID-19 to prevent from Excellent service - completed in a timely manner. Waiting area is clean and well kept. Noticed employee cleaning the area for COVID-19 to prevent from any infection. Looking forward for the next service. More

They work with appointments. Sales rep are very friendly. Waiting room is very clean and welcoming. Service center personnel are very courteous and knowledgeable. I bought my v Sales rep are very friendly. Waiting room is very clean and welcoming. Service center personnel are very courteous and knowledgeable. I bought my vehicles from this center because of the sales representative who listen to what we were looking for in a vehicle and work with us to meet our needs. I since recommend several friends and family to this dealership. More

Received my car back with stains on both passenger and driver side interior door panels. Seems the tech opened/closed doors with dirty gloves or hands. driver side interior door panels. Seems the tech opened/closed doors with dirty gloves or hands. More

had a recalled part installed Everything worked out fine. took a little shorter than i thought which was great. i walked along the Verrazano walk way and it was a beautiful day. Everything worked out fine. took a little shorter than i thought which was great. i walked along the Verrazano walk way and it was a beautiful day. More

wrong part ordered I recently went to Bay Ridge Subaru for multiple services on my 2018 Crosstrek that I intentionally scheduled for the same visit - the 36k mile routin I recently went to Bay Ridge Subaru for multiple services on my 2018 Crosstrek that I intentionally scheduled for the same visit - the 36k mile routine maintenance, a recall repair, and a warranty repair (replacement of USB input hardware) that was necessary for performing the recall reprogram. The Bay Ridge service department had caught the problem with the USB last time I was in for the recall repair and they told me they ordered the necessary part. After completing the routine maintenance, the service employee informed me that they had ordered the wrong part for the USB repair and that I'd have to schedule another trip in. The service department offered me a free oil change in recognition of the inconvenience - good customer service is the reason that I will keep coming back! More

Good communication Staff was professional and made servicing a quick and painless experience. Waiting room was clean and provided coffee and proper social distancing mea Staff was professional and made servicing a quick and painless experience. Waiting room was clean and provided coffee and proper social distancing measures. Everything was contactless. More

During the difficult time of covid bay ridge Subaru staff both service and sales were available for my questions and concerns: Professional, easy to approach and work with! both service and sales were available for my questions and concerns: Professional, easy to approach and work with! More

The express feature of Subaru’s service is very helpful. I needed some basic service for my Forester last minute, and the service people handled it quickly band efficiently. I needed some basic service for my Forester last minute, and the service people handled it quickly band efficiently. More

good service very happy that chose Bay Ridge Subaru dealership for service.Polite and nice staff.Really fast service.Very comfortable waiting area.No hassle at all very happy that chose Bay Ridge Subaru dealership for service.Polite and nice staff.Really fast service.Very comfortable waiting area.No hassle at all.Thank you! More