Bay Ridge Subaru - Service Center

callback to fix two issues Greeted warmly at arrival, shown to lounge, had excellent coffee and fig bar. Finished in undr two hours, always have a positive experience at your d Greeted warmly at arrival, shown to lounge, had excellent coffee and fig bar. Finished in undr two hours, always have a positive experience at your dealership. More

I was extremely pleased with my service appointment at Subaru. Alvaro Armas is what a service rep/advisor should be. He was attentive and helpful as to my concerns with my car. He updated me at various in Subaru. Alvaro Armas is what a service rep/advisor should be. He was attentive and helpful as to my concerns with my car. He updated me at various intervals as I waited . I will be returning to Subaru for future service because of this experience. More

quick & easy I don't mind paying a little extra when you know the job will be done right, & as always Michael was accommodating, professional, & didn't try to sell I don't mind paying a little extra when you know the job will be done right, & as always Michael was accommodating, professional, & didn't try to sell me things I don't need. There was another gentleman that took payment. I don't know his name, hat tip to him as well. Good job. More

Calibration of eyesight Very friendly. Work finished sooner than promised. So far everything is working properly. All guidelines for coronavirus safety adhered to. Will defin Very friendly. Work finished sooner than promised. So far everything is working properly. All guidelines for coronavirus safety adhered to. Will definitely use them again. More

Best service, awesome fast work and honest service . Great work they didn’t tell me the brakes are wearing out like other dealers and when are good Great work they didn’t tell me the brakes are wearing out like other dealers and when are good More

Amazed! I have been to Bay Ridge before for regular service and maintenance, and been impressed by their friendliness and great service. So when my car got si I have been to Bay Ridge before for regular service and maintenance, and been impressed by their friendliness and great service. So when my car got sideswiped on the street, I had it towed to them. They took great care of me, and were super communicative and helpful along the way. This took place at the height of the COVID-19 pandemic, so there were some obvious delays, but Marc was good-humored, helpful, and reassuring about the process. I have no doubt they did everything they could do to fix my car quickly and perfectly. I have to admit that when my car got towed to them, it was a dirty mess... when I got back in after it was fixed, it was absolutely SPOTLESS. The Bay Ridge team cleaned the bejeezus out of my car, to the point where the interior almost doesn't feel like my old Impreza. I'm thrilled. More

I don't have any issues about the service quality but the prices are way high than it should. They nickel and dime you for everything no bonus specially the little things such as cleaning battery terminal re prices are way high than it should. They nickel and dime you for everything no bonus specially the little things such as cleaning battery terminal regular mechanic shops don't charge for small things like that. But thanks anyway nice people working for you. More

Initially exasperating, later ingratiating. I was originally advised by the receptionist the the recall work needed on my car could be done in one hour. When I brought my cart in, Michael Oter I was originally advised by the receptionist the the recall work needed on my car could be done in one hour. When I brought my cart in, Michael Otero told why it might take up to three weeks to service my car and offered me a loaner vehicle. I told him I didn't want a loaner vehicle with which I was unfamiliar. I asked him to call me when the parts that he needed were received and I would reschedule. Michael called me a week later. I asked him if he could service my car in four days. He promised to try. Two days later he called me to say that my car was ready. When I told him that I was feeling ill that day, he had somebody from your service dept. drive my car back to my house. Michael Otero was the only person with whom I dealt. I found him to be knowledgeable, professional and, most especially, honest. I believe that he is an outstanding asset to Subaru and I would definately suggest your retaining him, if not promoting him. More

excellent customer service I have been satisfied since I started with Subaru from the sales people to the service department. I have recommened Subaru to a number of friends I have been satisfied since I started with Subaru from the sales people to the service department. I have recommened Subaru to a number of friends and they have also purchased their automobiles from Subaru. More

Friendly and helpful Phone guy and workers were all extra friendly and helpful. In the office 1 guy wore a mask properly, 1 woman wore it below her nose (and kept pulling Phone guy and workers were all extra friendly and helpful. In the office 1 guy wore a mask properly, 1 woman wore it below her nose (and kept pulling it down to yell), and 1 guy didn't bother wearing one at all. All the shop workers wore masks and seemed to practice safety. More