Bay Ridge Subaru - Service Center

Great customer service. Clean waiting area, hot coffee and yummy cookies. I arrived promptly for 10am appointment. Wait time for oil change was lengthy at 2+ hours. and yummy cookies. I arrived promptly for 10am appointment. Wait time for oil change was lengthy at 2+ hours. More

Excellent service..Sabrina greeted me timely and with courtesy. The work was done quickly. Mr. Gerace should be commended for the efficient and professional management of the service department. I would courtesy. The work was done quickly. Mr. Gerace should be commended for the efficient and professional management of the service department. I would definitely recommend Bay Ridge Subaru to anyone wanting to buy a new car. More

As always, my experience at Bay Ridge Subaru was excellent. The friendly, communicative staff member Sabrina Triunfel made it clear what would happen and was able to accommodate my ask of combining excellent. The friendly, communicative staff member Sabrina Triunfel made it clear what would happen and was able to accommodate my ask of combining the car's annual inspection with its 12-month service. The car was back with me within the timeframe Ms. Triunfel had predicted. I always leave Bay Ridge feeling reassured that I have gotten great service for my car and that I am driving a safe, reliable vehicle for my family. More

Never had a bad experience at Bay Ridge Subaru and this week's visit was no exception. I was told I would be in and out within 45 minutes and I was. week's visit was no exception. I was told I would be in and out within 45 minutes and I was. More

Needed update for “starlink” and was advised it would take several hours. The wait was as good as it could be. The young woman who assisted me gave me continuous updates. She also helped me understand wh take several hours. The wait was as good as it could be. The young woman who assisted me gave me continuous updates. She also helped me understand why l thought l was having problems with the auto rear latch. Very decent experience. More

comfortable seating and hot tasty coffee but this is weird there is a minimum for comment. so dealership ok the marketing people not so ok, I hope this is what ou want. weird there is a minimum for comment. so dealership ok the marketing people not so ok, I hope this is what ou want. More

This was for drop off service. Prompt, courteous and honest. State inspection, oil change and StarLink update were all performed in a timely manner. Social distancing and masks were enforced. Pricing wa honest. State inspection, oil change and StarLink update were all performed in a timely manner. Social distancing and masks were enforced. Pricing was fair. I highly recommend dropping off rather than waiting. There always seems to be unexpected issues that may occur that will change your wait time. At least with drop off they are very good at notifying you the minute the service is complete. More

I've always had a good experience - Sabina last time, Marc this time. Andre sold us the Forester in 2019 and he was also top notch! Marc this time. Andre sold us the Forester in 2019 and he was also top notch! More

Average service. A six month service at $100 is exorbitant. A tire rotation should be FREE! A Starlink update what is required. They wanted to charge me $70 to perform the update. Needless to say I exorbitant. A tire rotation should be FREE! A Starlink update what is required. They wanted to charge me $70 to perform the update. Needless to say I did not have it done. I guess if you don’t own a computer you can never update Starlink. More

Easily made a service appointment and was greeted by a service department rep who explained what would be done to my vehicle and how long it was going to take. service department rep who explained what would be done to my vehicle and how long it was going to take. More