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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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May 06, 2021

The service is always the best, your service manager Andrew is always out to help you and also Marc, they both are very fine people. I would always recommend Bay Ridge Subaru. Thank you More

by SHININGSTAR6955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
May 06, 2021 -

Bay Ridge Subaru responded

Thank you for the 5 star review as well as the recommendation, we truly appreciate it! Andrew and Marc are both great parts of our team here, and we're glad to know that they always make your visit here a great experience. Take care! Sincerely, Tom Ruggiero, Dealer Principal

May 06, 2021

The service was prompt, smart, and helpful. I appreciated how I was treated from making the appointment, the constant contact, and also the guidance I was provided throughout the process. I eve More

by STAGER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
May 07, 2021 -

Bay Ridge Subaru responded

Thank you for that great review! If there's anything else that we can do for you, just let us know! We hope to work with you again in the future, STAGER0! Sincerely, Tom Ruggiero, Dealer Principal

May 06, 2021

I was taken care of as soon as I arrived. Sabina was quite pleasant, knowledgeable and attentive as my advisor. Everything was taken care of well. More

by LPTC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
May 07, 2021 -

Bay Ridge Subaru responded

Hi LPTC, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Tom Ruggiero, Dealer Principal

May 06, 2021

The service went well. I like to know exactly what my car needs. I did enjoy the customer service very much! I will be coming back for services to this dealer. More

by christine.acosta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Bay Ridge Subaru responded

Hi Christine, thank you for taking the time to leave us a review. Customer satisfaction is our top priority, so we're glad to hear that you experienced great customer service during your visit! Have a great day! Sincerely, Tom Ruggiero, Dealer Principal

May 06, 2021

I was greeted by Sabina upon my arrival. In addition to my scheduled work, the multi point inspection revealed some other one that was recommended. She Explained what each item was and was able to schedule More

by KENJM
Price
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
May 06, 2021 -

Bay Ridge Subaru responded

Kenjm, thank you for taking the time to leave us a review. We're happy to hear that Sabina was able to take care of your car's needs and take care of everything in one visit. We appreciate your business and hope to work with you again in the future! Sincerely, Tom Ruggiero, Dealer Principal

May 06, 2021

As always the process of servicing my Forester was painless. Everyone was friendly professional and helpful .My car was ready when estimated it would be and Kayla was very thorough explaining what was More

by SWBARTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
May 07, 2021 -

Bay Ridge Subaru responded

Thank you for the 5-star rating, SWBARTO! We look forward to seeing you at Bay Ridge Subaru again soon! Sincerely, Tom Ruggiero, Dealer Principal

May 05, 2021

Marc was amazingly helpful, very professional and courteous from beginning to finish. I wish there were more people in customer service like him. Thank you for a job well done. More

by Thomas R Annunziata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Bay Ridge Subaru responded

Thomas R Annunziata, thank you for sharing your five-star experience with our team! We are happy to assist you. We appreciate your feedback, and we hope to serve you again for your future vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

May 05, 2021

Very pleasant experience every time. No sales of unneeded services. Staff is very friendly and courteous. Nice clean comfortable waiting area/Starbucks coffee/good wifi etc. More

by lv_staten_island
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
May 05, 2021 -

Bay Ridge Subaru responded

Thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Tom Ruggiero, Dealer Principal

May 05, 2021

I would never take my Subaru anywhere but Bay Ridge Subaru. Completely professional, better than competent, courteous, reasonably priced -- the service department is tops! One quibble, and I noticed it More

by MINAKSBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
May 05, 2021 -

Bay Ridge Subaru responded

We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care! Sincerely, Tom Ruggiero, Dealer Principal

May 05, 2021

Brought car in for oil change, the service was quick and professional. The waiting area and the service area were welcoming and clean. The people were also welcoming and friendly...... More

by COZNVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
May 06, 2021 -

Bay Ridge Subaru responded

Coznvin, thank you for leaving a positive review. We're glad to hear you had a good experience with your service appointment. We appreciate your business and hope to work with you again for your vehicle's next oil change! Sincerely, Tom Ruggiero, Dealer Principal

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