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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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May 04, 2021

The issue is still occurring.but the customer service was great. I would really like to know why but no one can find the cause of the noise More

by ENFOXX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
May 04, 2021 -

Bay Ridge Subaru responded

Thank you for taking a moment to leave us this review, ENFOXX. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to your next visit. Sincerely, Tom Ruggiero, Dealer Principal

May 04, 2021

Bay Ridge Subaru is a wonderful experience. Fast, friendly and thorough service while you wait in a beautifully renovated room with Starbucks coffee!! I will certainly be back for all my Subaru maint More

by MSECCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ruggiero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena
May 05, 2021 -

Bay Ridge Subaru responded

We are glad to hear that you enjoyed your visit. Thank you for stopping by. We are always here to help. Sincerely, Tom Ruggiero, Dealer Principal

May 03, 2021

My vehicle was serviced a month ago at another dealership. I was told that service was required again. And even though I did agree, my receipt suggested I asked for it. More

by fivexfive814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t recall the gentleman’s name
May 07, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to send us your feedback. We're sorry for any inconvenience we may have caused you. Please reach out to us if you wish to discuss this further, as we would like to rectify the situation. Sincerely, Tom Ruggiero, Dealer Principal

May 03, 2021

I could check in from my phone, so all I had to do was go in and leave my car to them! Service was pretty quick, and the waiting room was really nice, and I was back on the road in no time at all. Plus, they More

by KC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
May 04, 2021 -

Bay Ridge Subaru responded

We appreciate your review and business, KC. Please come see us again soon. Sincerely, Tom Ruggiero, Dealer Principal

May 03, 2021

The Bay Ridge Service center continues to impress. They improve each time I visit. Friendly and professional. They give honest recommendations on what should be done and what needs to be done. No pressure. More

by GMDSALES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Bay Ridge Subaru responded

Thank you for the five stars, GMDSALES! Sincerely, Tom Ruggiero, Dealer Principal

May 03, 2021

Great service and excellent staff. They always do great work and make you feel comfortable and secure while you wait for your car to be fixed. More

by D_PEREZ5585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
May 04, 2021 -

Bay Ridge Subaru responded

Thank you for the perfect rating. We are so happy we could be of great assistance and look forward to serving you again soon! Sincerely, Tom Ruggiero, Dealer Principal

April 30, 2021

What great service! This was my first time there and I'll definitely be back for all my Subaru needs! Thank you for your swift help. More

by sh7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Apr 30, 2021 -

Bay Ridge Subaru responded

Sh7, thank you for the 5 star review. We are very glad that you chose us for your service needs and look forward to your next visit! Sincerely, Tom Ruggiero, Dealer Principal

April 30, 2021

Th staff member that assisted me was exceptionally professional and advised me of the preferred maintenance of the vehicle. You are lucky to have her. More

by GEO1473
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember her name
Apr 30, 2021 -

Bay Ridge Subaru responded

Thank you for the positive review. We are very glad that one of our team members in service was able to help you out! Have a great day! Sincerely, Tom Ruggiero, Dealer Principal

April 30, 2021

Chris is a fantastic salesman and worker. Very personal and very professional. He will be my contact point if I ever have any issues. A pleasure working with him. More

by ANDREWMATTINA
Recommend Dealer
Yes
Employees Worked With
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabina Triunfel
May 03, 2021 -

Bay Ridge Subaru responded

Hi Andrew, Thank you for the kind words and five-star rating. We greatly appreciate it. Please let us know if you need anything else. We hope to see you again soon! Sincerely, Tom Ruggiero, Dealer Principal

April 30, 2021

I would have given the service department a higher rating but for the fact that I was $28 for installing a $2.50 light bulb. Said $28 mechanic fee was never disclosed for a bulb that only looked like it was More

by MOABUDDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kiara Colon
May 07, 2021 -

Bay Ridge Subaru responded

Customer Satisfaction is very important to us and we would like to learn more details about your experience. Please contact our Service Manager at (718)232-1900 Ext.124 to discuss your concerns further. Thank you and I look forward to speaking with you soon. Sincerely, Andrea Gerace Service Manager Andrea@BayRidgeAutos.com (718)232-1900 Ext.124

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