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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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April 21, 2021

First time at the service dept, we were greeted upon arrival by Marc who explained the recall process and said they would call when finished. More

by jor209
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena
Apr 21, 2021 -

Bay Ridge Subaru responded

jor209, we thank you for your stellar rating. Please visit us again. Sincerely, Tom Ruggiero, Dealer Principal

April 21, 2021

Marc was a great help and the customer service was excellent. I appreciate your time and professionalism. I would recommend this location to others in the future. More

by keskesterone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Bay Ridge Subaru responded

Thank you for the great review, keskesterone. I will be sure to thank our team for providing you with excellent service. We look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal

April 20, 2021

Service was fast and friendly. The pre-check in process is handy. And the text when done is efficient. Adding more words here to get to 25!!!!!! More

by elzinga.erik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to rate us! We hope to see you again at Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

April 19, 2021

This team is one of the best most friendliest at a dealership. I always feel well taken care of and everything is explained throughly to me prior to service. More

by ACOFFIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Bay Ridge Subaru responded

Thank you for the great review, ACOFFIA! We are happy to know that you enjoyed our services. We can't wait for your next visit! Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

Fast service most employees are friendly except for one senior counter elder cacausion woman that interacted with me as if I was a criminal and didnt belong, very rough and apparently rude! More

by winstonjames100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Kiara Colon
Apr 20, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to send us your feedback. We're sorry for any inconvenience we may have caused you. Please reach out to us if you wish to discuss this further, as we would like to rectify the situation. Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

Courteous, prompt, and efficient. Very well run site which is very much appreciated during these stressful times. Happy to return for any future problems. Keep up the good work. More

by JR.BE66476
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Bay Ridge Subaru responded

JR.BE66476, thank you for your compliments and five-star rating. We hope to serve you again in the future. Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

Sabina was so helpful and friendly. Service was fast and easy. Highly recommend this dealership. I also spoke with a sales member about a trade in. Also , friendly and helpful. More

by srenee3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Apr 16, 2021 -

Bay Ridge Subaru responded

Thank you for the great 5 star review, srenee3. I will be sure to thank our team for providing you with excellent service. We look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

The Service Center was very professionally and efficiently operated. Every person with whom I had contact was courteous and knowledgeable. The waiting area was pleasant and comfortable. Easily More

by VVPNYC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena
Apr 16, 2021 -

Bay Ridge Subaru responded

The nature of our business is to treat every customer the way we would want to be treated! We can't thank you enough for the excellent review and look forward to seeing you again in the dealership soon! Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

As usual, quick and efficient, from securing the appointment to the service itself. I was there for an oil change and to fix a slow leak, but the tech determined the tire had nails to close to the s More

by BOBBYNELSEN47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Bay Ridge Subaru responded

Thanks for the 5-star rating, BOBBYNELSEN47! We appreciate you choosing Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

April 16, 2021

Service provided on time, staff professional, polite,?I’m very satisfied with Subaru Brooklyn staff, will highly recommend to my friends, colleagues, thanks regards Mila More

by lyudmilay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Apr 19, 2021 -

Bay Ridge Subaru responded

We are glad to hear that you enjoyed our services. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

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