Back

Bay Ridge Subaru - Service Center

Brooklyn, NY

not yet
rated
2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

Sort by
March 08, 2021

I was a bit late for my appointment, and everyone that greeted me were friendly and helpful. Kept me up to date by txt since I was not in the immediate waiting area. The experience was very pleasant. More

by YCHERUB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Mar 09, 2021 -

Bay Ridge Subaru responded

We are happy to have earned your positive rating. Come visit us again soon at Bay Ridge Subaru! Sincerely, Tom Ruggiero, Dealer Principal

March 08, 2021

Best dealership in terms of service.I reside on Staten Island, and even though there’s a dealership in my Boro , I still would cross that bridge to Bklyn.I wish you would resume with the placing of coveri More

by GERARDLAWYUE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Mar 09, 2021 -

Bay Ridge Subaru responded

We appreciate your positive review, GERARDLAWYUE! We hope we get to work with you again down the road. Sincerely, Tom Ruggiero, Dealer Principal

March 08, 2021

I had to call to find what was going on with the vehicle. Vehicle was not washed or clean. Service advisor said she will contact me but I ended up had to call her to find what was going. More

by TARJUNE2387
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 09, 2021 -

Bay Ridge Subaru responded

Thank you for bringing this to our attention & we apologize for any inconvenience we may have caused you. If you would like to discuss this further, please give us a call at 888-805-2166. Sincerely, Tom Ruggiero, Dealer Principal

March 06, 2021

Marc was very friendly and professional. The service to my vehicle was done pretty fast and with great quality. On my opinion, the price for TPMS diagnostics could be lower. More

by MSBALIN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Bay Ridge Subaru responded

We're happy to hear that Marc was helpful and quick in getting your car back on the road again. We appreciate your feedback and do hope to be able to work with you again. Sincerely, Tom Ruggiero, Dealer Principal

March 06, 2021

For 10 years I would have given this dealership an A+ but my final experience was unacceptable. I paid for drain to be cleaned and less than 24hours later my car was flooded with rain water. I found it unac More

by ervelay
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Bay Ridge Subaru responded

Hi ervelay - we apologize for your dis-satisfaction with our response time and events around your situation. Overall experience with our customers is important to us and thus the reason we spoke with you. We wish you the best and please know that we are here should you change your mind. Andrea Gerace Service Manager Andrea@BayRidgeAutos.com (929)379-5024

March 05, 2021

This will sound strange, but I look forward to my annual trip to Bay Ridge Subaru for my inspection and maintenance. They run such an effective business, and the place is always clean and welcoming. I feel More

by KEVINAHOWARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 08, 2021 -

Bay Ridge Subaru responded

We love to hear that! We always strive to make sure our customers feel safe and confident when they come to Bay Ridge Subaru. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Tom Ruggiero, Dealer Principal

March 05, 2021

I had to go in to repair a coil recall. Sabina was very professional, took care of me as soon as i arrived, called when she said she would and was very attentive to my needs/questions. Even repaired other More

by M.GIARDINA.PM
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 05, 2021 -

Bay Ridge Subaru responded

Thank you, M.GIARDINA.PM! We look forward to continuing to serve you in the future! Sincerely, Tom Ruggiero, Dealer Principal

March 05, 2021

I was quite happy with the maintenance service and it was done in a short amount of time. The staff was polite, efficient and knowlegeable. More

by RWEINGAST
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Bay Ridge Subaru responded

Thank you for the 5 star review. We're glad that our service team was able to get the work done quickly and efficiently for you, and hope to have you back again for all of your car's needs! Sincerely, Tom Ruggiero, Dealer Principal

March 04, 2021

Excellent service all around. Kayla was extremely helpful and the whole experience was easy and efficient. Appreciated being able to get a loaner also! The best part was when the whole garage gave my Baja so More

by brittany.dowd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Mar 05, 2021 -

Bay Ridge Subaru responded

brittany.dowd, The nature of our business is to treat every customer the way we would want to be treated! We cant thank you enough for the excellent review and look forward to seeing you again in the dealership soon! Sincerely, Tom Ruggiero, Dealer Principal

March 04, 2021

I have very good experience on my past visit. The staffs were very helpful and good service. The waiting area was very clean and comfortable. More

by paulyumortgage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Mar 05, 2021 -

Bay Ridge Subaru responded

Thank you so much paulyumortgage. We are glad you had an amazing experience with us here at Bay Ridge Subaru and cant wait to see you again soon! Sincerely, Tom Ruggiero, Dealer Principal

...
79
...