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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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February 23, 2021

Fast, efficient, and everyone could not have been more polite and professional. Great experience! Why do I need 25 words? I have nothing else to say. More

by nothankyou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Feb 24, 2021 -

Bay Ridge Subaru responded

Thank you for the positive review and rating! We are happy to know that you had a good sales experience with us. We appreciate your business and look forward to working with you again. Sincerely, Tom Ruggiero, Dealer Principal

February 23, 2021

I've been to many Subaru dealerships over the years and lucky to have Bay Ridge Subaru in Brooklyn. It's now about 10 years that I've been visiting this service center and always stellar service!!! Really. More

by BKLYN0526
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Bay Ridge Subaru responded

We appreciate your feedback and will be sure to pass this along to our team. Sincerely, Tom Ruggiero, Dealer Principal

February 23, 2021

Not only am I happy with my new Subaru Crosstrek and it’s performance but their service department is also top notch! The staff were friendly and knowledgeable! More

by IV.LOPEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Gerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Bay Ridge Subaru responded

Thank you for the 5 star review, IV.LOPEZ! We appreciate you taking the time to share. Please come see us again soon. Sincerely, Tom Ruggiero, Dealer Principal

February 23, 2021

Everyone who works here is friendly, efficient, and knowledgeable. Marc in particular is extremely helpful, sensitive to my schedule, and tries to make the experience as painless as possible. More

by TOMANDBETHPARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Bay Ridge Subaru responded

TOMANDBETHPARKER, thank you very much for recognizing our top-notch service. Have a great day. Sincerely, Tom Ruggiero, Dealer Principal

February 21, 2021

Great service and convenience. Professional team. I came in for a six month service and was promptly met. They showed me to the waiting room which was spacious and relaxing. A short while later they had my More

by jason.d.summers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Feb 22, 2021 -

Bay Ridge Subaru responded

Thanks for the great review, jason.d.summers! We're thrilled to hear how smoothly your experience went with us! Sincerely, Tom Ruggiero, Dealer Principal

February 19, 2021

Good support on scheduling and a change. On-time into the shop. All as needed. Given a recommendation to skip one action which made sense to me. Waiting area generous for distancing. Nice experience. More

by mbrenner0430
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Feb 19, 2021 -

Bay Ridge Subaru responded

mbrenner0430, Thank you for sharing your service feedback with us. We are glad to know that you enjoyed our services and hope to work with you again down the road. Sincerely, Tom Ruggiero, Dealer Principal

February 19, 2021

I was in and out in an hour. The snowy day was an optimal time for terrific service and all ran smoothly despite the weather. More

by SANTOSPIRITORESTORATION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Colon
Feb 19, 2021 -

Bay Ridge Subaru responded

SANTOSPIRITORESTORATION, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care! Sincerely, Tom Ruggiero, Dealer Principal

February 18, 2021

I have nothing but the highest praise both for the 2019 Forester that I bought and for the service department. The car is terrific and the People in the service dept are helpful, friendly and efficient. F More

by JWALSH8503
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
Feb 19, 2021 -

Bay Ridge Subaru responded

JWALSH8503, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you for choosing Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

February 18, 2021

Went for service, quoted price for repair, they didn't have parts, had to come back when they did. Then told I needed more parts they didn't have could leave car. Told loaner car costs 50 dollars a day. P More

by JAKARMIKLE
Customer Service
Recommend Dealer
No
Employees Worked With
Marc D'Ottavio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Bay Ridge Subaru responded

JAKARMIKLE, thank you for sharing your experience. We apologize for the inconvenience and we will be working on our communication and time expectations. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

February 18, 2021

We were greeted with a smile immediately as we arrived. The technician told us it would take 2 hours and that is exactly how long it took. The waiting area is very comfortable with TVs, coffee and snacks More

by JENN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Feb 19, 2021 -

Bay Ridge Subaru responded

Thank you for the great review, Jenn! We are happy to hear that you left our dealership satisfied. We look forward to working with you again! Sincerely, Tom Ruggiero, Dealer Principal

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